CFPB Consumer Complaint Profile
Sandy Spring Bancorp, Inc.
67 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 67
- Total complaints
- Mid-range
- 2
- Last 12 months
- 100%
- Timely response
- Top decile
- 8
- States affected
The verdict
67 CFPB complaints put Sandy Spring Bancorp, Inc. at #1580 out of 3,843 financial companies ranked by complaint volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1580
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sandy Spring Bancorp, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 19 in 2024 to 8 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 3 |
| 2021 | 14 |
| 2022 | 5 |
| 2023 | 18 |
| 2024 | 19 |
| 2025 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sandy Spring Bancorp, Inc.
Sandy Spring Bancorp, Inc. carries 67 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 8 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Sandy Spring Bancorp, Inc. posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 17.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sandy Spring Bancorp, Inc. have?
67 complaints have been filed against Sandy Spring Bancorp, Inc. with the CFPB overall - 2 of them in the past year.
Does Sandy Spring Bancorp, Inc. respond to complaints on time?
CFPB complaints against Sandy Spring Bancorp, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Sandy Spring Bancorp, Inc.?
"Checking or savings account" draws more CFPB complaints against Sandy Spring Bancorp, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sandy Spring Bancorp, Inc.?
"Managing an account" is the single most frequently cited issue in complaints against Sandy Spring Bancorp, Inc. - see all issues and counts above.
How do I file a complaint against Sandy Spring Bancorp, Inc.?
You can file a complaint against Sandy Spring Bancorp, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sandy Spring Bancorp, Inc.?
Sandy Spring Bancorp, Inc. has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sandy Spring Bancorp, Inc. have?
67 complaints have been filed against Sandy Spring Bancorp, Inc. with the CFPB overall - 2 of them in the past year.
Does Sandy Spring Bancorp, Inc. respond to complaints on time?
CFPB complaints against Sandy Spring Bancorp, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Sandy Spring Bancorp, Inc.?
"Checking or savings account" draws more CFPB complaints against Sandy Spring Bancorp, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sandy Spring Bancorp, Inc.?
"Managing an account" is the single most frequently cited issue in complaints against Sandy Spring Bancorp, Inc. - see all issues and counts above.
How do I file a complaint against Sandy Spring Bancorp, Inc.?
You can file a complaint against Sandy Spring Bancorp, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sandy Spring Bancorp, Inc.?
Sandy Spring Bancorp, Inc. has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.