CFPB Consumer Complaint Profile
Scherr & McClure
Behind the 24 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 1
- Last 12 months
- 87.5%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
Scherr & McClure ranks #2628 of 3,843 financial companies by CFPB complaint volume, with 24 complaints on record. It posts a 87.5% on-time response rate, the 14th percentile among companies with 100+ complaints.
- #2628
- of 3,843 companies by volume
- 87.5%
- on time (14th pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Scherr & McClure vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.5% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 7 |
| 2015 | 9 |
| 2017 | 1 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Scherr & McClure
24 complaints against Scherr & McClure appear in the CFPB record, including 1 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Disclosure verification of debt" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Scherr & McClure posts a 87.5% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 23.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 25% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Scherr & McClure have?
Scherr & McClure has 24 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Scherr & McClure respond to complaints on time?
Scherr & McClure has a 87.5% timely response rate to CFPB complaints.
What product generates the most complaints for Scherr & McClure?
Among all products tied to Scherr & McClure, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Scherr & McClure?
The most common issue reported by consumers about Scherr & McClure is "Disclosure verification of debt." All complaint issues are listed above with their counts.
How do I file a complaint against Scherr & McClure?
You can file a complaint against Scherr & McClure directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Scherr & McClure?
Consumers in 7 states and territories have filed complaints about Scherr & McClure with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Scherr & McClure: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Scherr & McClure have?
Scherr & McClure has 24 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Scherr & McClure respond to complaints on time?
Scherr & McClure has a 87.5% timely response rate to CFPB complaints.
What product generates the most complaints for Scherr & McClure?
Among all products tied to Scherr & McClure, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Scherr & McClure?
The most common issue reported by consumers about Scherr & McClure is "Disclosure verification of debt." All complaint issues are listed above with their counts.
How do I file a complaint against Scherr & McClure?
You can file a complaint against Scherr & McClure directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Scherr & McClure?
Consumers in 7 states and territories have filed complaints about Scherr & McClure with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.