CFPB Consumer Complaint Profile
Second Alliance, Inc.
Consumers have filed 120 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 120
- Total complaints
- Mid-range
- 92
- Last 12 months
- 98.3%
- Timely response
- Above median
- 24
- States affected
The verdict
120 CFPB complaints put Second Alliance, Inc. at #1228 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 98.3%, the 51st percentile for the 100+ complaint peer group.
- #1228
- of 3,843 companies by volume
- 98.3%
- on time (51st pctile)
- Debt collection
- most-complained product
- 24
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Second Alliance, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.3% Higher than most higher than 51% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 4 in 2024 to 66 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 3 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 2 |
| 2021 | 1 |
| 2022 | 2 |
| 2024 | 4 |
| 2025 | 66 |
| 2026year in progress | 34 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Second Alliance, Inc.
120 complaints against Second Alliance, Inc. appear in the CFPB record, including 92 from the trailing year. The 24 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Second Alliance, Inc.'s timely response rate stands at 98.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 12.5% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Second Alliance, Inc. have?
The CFPB has logged 120 complaints against Second Alliance, Inc. to date, of which 92 came in over the last 12 months.
Does Second Alliance, Inc. respond to complaints on time?
Second Alliance, Inc. has a 98.3% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Second Alliance, Inc.?
The most complained-about product for Second Alliance, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Second Alliance, Inc.?
The most common issue reported by consumers about Second Alliance, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Second Alliance, Inc.?
You can file a complaint against Second Alliance, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Second Alliance, Inc.?
Second Alliance, Inc. has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Second Alliance, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.