CFPB Consumer Complaint Profile
Sentry Recovery and Collections, Inc.
Consumers have filed 378 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 378
- Total complaints
- Above average
- 137
- Last 12 months
- 92.9%
- Timely response
- Bottom quartile
- 32
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Sentry Recovery and Collections, Inc. sits at #594, with 378 complaints logged. It posts a 92.9% on-time response rate, the 23rd percentile among companies with 100+ complaints.
- #594
- of 3,843 companies by volume
- 92.9%
- on time (23rd pctile)
- Debt collection
- most-complained product
- 32
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sentry Recovery and Collections, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.9% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 41 in 2024 to 110 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 14 |
| 2015 | 16 |
| 2016 | 9 |
| 2017 | 9 |
| 2018 | 14 |
| 2019 | 11 |
| 2020 | 19 |
| 2021 | 20 |
| 2022 | 23 |
| 2023 | 36 |
| 2024 | 41 |
| 2025 | 110 |
| 2026year in progress | 51 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sentry Recovery and Collections, Inc.
378 complaints against Sentry Recovery and Collections, Inc. appear in the CFPB record, including 137 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Sentry Recovery and Collections, Inc.'s timely response rate stands at 92.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 28.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sentry Recovery and Collections, Inc. have?
378 complaints have been filed against Sentry Recovery and Collections, Inc. with the CFPB overall - 137 of them in the past year.
Does Sentry Recovery and Collections, Inc. respond to complaints on time?
Sentry Recovery and Collections, Inc.'s CFPB timely-response rate is 92.9%.
What product generates the most complaints for Sentry Recovery and Collections, Inc.?
"Debt collection" draws more CFPB complaints against Sentry Recovery and Collections, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sentry Recovery and Collections, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Sentry Recovery and Collections, Inc.; the full issue list with counts is above.
How do I file a complaint against Sentry Recovery and Collections, Inc.?
You can file a complaint against Sentry Recovery and Collections, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sentry Recovery and Collections, Inc.?
The CFPB has recorded complaints against Sentry Recovery and Collections, Inc. from 32 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sentry Recovery and Collections, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.