CFPB Consumer Complaint Profile
Sequoia Financial Services
Behind the 386 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 386
- Total complaints
- 42
- Last 12 months
- 96.4%
- Timely response
- 24
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Sequoia Financial Services sits at #589, with 386 complaints logged. Its on-time response rate is 96.4%, ahead of the 93% median among companies with 100+ complaints.
- #589
- of 3,848 companies by volume
- 96.4%
- answered on time
- Debt collection
- most-complained product
- 24
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 13 |
| 2018 | 33 |
| 2019 | 42 |
| 2020 | 51 |
| 2021 | 113 |
| 2022 | 21 |
| 2023 | 23 |
| 2024 | 42 |
| 2025 | 40 |
| 2026 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sequoia Financial Services
The CFPB Consumer Complaint Database has logged 386 complaints against Sequoia Financial Services overall, with 42 of those filed in the trailing 12 months. Reports have come from consumers in 24 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
96.4% of CFPB-forwarded complaints against Sequoia Financial Services get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 0% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 1.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sequoia Financial Services have?
Sequoia Financial Services has 386 total consumer complaints filed with the CFPB, with 42 filed in the last 12 months.
Does Sequoia Financial Services respond to complaints on time?
Sequoia Financial Services's CFPB timely-response rate is 96.4%. That is a strong response record by CFPB standards.
What product generates the most complaints for Sequoia Financial Services?
Among all products tied to Sequoia Financial Services, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Sequoia Financial Services?
The most common issue reported by consumers about Sequoia Financial Services is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Sequoia Financial Services?
You can file a complaint against Sequoia Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sequoia Financial Services?
Consumers in 24 states and territories have filed complaints about Sequoia Financial Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~386)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.