CFPB Consumer Complaint Profile
Trustmark Corporation
Behind the 385 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 385
- Total complaints
- Above average
- 88
- Last 12 months
- 99.2%
- Timely response
- Above median
- 21
- States affected
The verdict
Trustmark Corporation ranks #589 of 3,843 financial companies by CFPB complaint volume, with 385 complaints on record. It posts a 99.2% on-time response rate, the 64th percentile among companies with 100+ complaints.
- #589
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Checking or savings …
- most-complained product
- 21
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Trustmark Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 37 in 2024 to 72 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 10 |
| 2015 | 35 |
| 2016 | 25 |
| 2017 | 23 |
| 2018 | 21 |
| 2019 | 29 |
| 2020 | 17 |
| 2021 | 29 |
| 2022 | 30 |
| 2023 | 34 |
| 2024 | 37 |
| 2025 | 72 |
| 2026year in progress | 23 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Trustmark Corporation
Trustmark Corporation carries 385 complaints in the CFPB's database, 88 of them filed within the past 12 months. Consumers spanning 21 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Trustmark Corporation posts a 99.2% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 20.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Trustmark Corporation have?
The CFPB has logged 385 complaints against Trustmark Corporation to date, of which 88 came in over the last 12 months.
Does Trustmark Corporation respond to complaints on time?
Trustmark Corporation has a 99.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Trustmark Corporation?
"Checking or savings account" draws more CFPB complaints against Trustmark Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Trustmark Corporation?
The most common issue reported by consumers about Trustmark Corporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Trustmark Corporation?
You can file a complaint against Trustmark Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Trustmark Corporation?
Consumers in 21 states and territories have filed complaints about Trustmark Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Trustmark Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Trustmark Corporation have?
The CFPB has logged 385 complaints against Trustmark Corporation to date, of which 88 came in over the last 12 months.
Does Trustmark Corporation respond to complaints on time?
Trustmark Corporation has a 99.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Trustmark Corporation?
"Checking or savings account" draws more CFPB complaints against Trustmark Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Trustmark Corporation?
The most common issue reported by consumers about Trustmark Corporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Trustmark Corporation?
You can file a complaint against Trustmark Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Trustmark Corporation?
Consumers in 21 states and territories have filed complaints about Trustmark Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.