CFPB Consumer Complaint Profile
First Associates Loan Servicing LLC
389 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 389
- Total complaints
- Above average
- 0
- Last 12 months
- 98.2%
- Timely response
- Above median
- 42
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, First Associates Loan Servicing LLC has accumulated 389 complaints, placing it #585 by volume. Its on-time response rate is 98.2%, the 50th percentile among companies with 100+ complaints.
- #585
- of 3,843 companies by volume
- 98.2%
- on time (50th pctile)
- Student loan
- most-complained product
- 42
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Associates Loan Servicing LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.2% Higher than most higher than 50% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 67 in 2019 to 4 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 10 |
| 2014 | 90 |
| 2015 | 83 |
| 2016 | 65 |
| 2017 | 38 |
| 2018 | 28 |
| 2019 | 67 |
| 2020 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Associates Loan Servicing LLC
The CFPB Consumer Complaint Database has logged 389 complaints against First Associates Loan Servicing LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 42 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Can't repay my loan," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, First Associates Loan Servicing LLC posts a 98.2% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 19.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 4.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Associates Loan Servicing LLC have?
The CFPB has logged 389 complaints against First Associates Loan Servicing LLC to date, of which 0 came in over the last 12 months.
Does First Associates Loan Servicing LLC respond to complaints on time?
CFPB complaints against First Associates Loan Servicing LLC draw a 98.2% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for First Associates Loan Servicing LLC?
Among all products tied to First Associates Loan Servicing LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with First Associates Loan Servicing LLC?
Consumers most often cite "Can't repay my loan" when complaining about First Associates Loan Servicing LLC; the full issue list with counts is above.
How do I file a complaint against First Associates Loan Servicing LLC?
You can file a complaint against First Associates Loan Servicing LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Associates Loan Servicing LLC?
The CFPB has recorded complaints against First Associates Loan Servicing LLC from 42 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Associates Loan Servicing LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.2% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.