CFPB Consumer Complaint Profile
Service Bureau, Inc.
19 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 0
- Last 12 months
- 89.5%
- Timely response
- Bottom quartile
- 4
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Service Bureau, Inc. has accumulated 19 complaints, placing it #2935 by volume. On-time replies land at 89.5%, the 17th percentile for the 100+ complaint peer group.
- #2935
- of 3,843 companies by volume
- 89.5%
- on time (17th pctile)
- Debt collection
- most-complained product
- 4
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Service Bureau, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.5% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 8 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Service Bureau, Inc.
Service Bureau, Inc. carries 19 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 4 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Disclosure verification of debt" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Service Bureau, Inc. posts a 89.5% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 7.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 5.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Service Bureau, Inc. have?
19 complaints have been filed against Service Bureau, Inc. with the CFPB overall - 0 of them in the past year.
Does Service Bureau, Inc. respond to complaints on time?
CFPB complaints against Service Bureau, Inc. draw a 89.5% timely-response rate inside the expected window.
What product generates the most complaints for Service Bureau, Inc.?
Among all products tied to Service Bureau, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Service Bureau, Inc.?
"Disclosure verification of debt" is the single most frequently cited issue in complaints against Service Bureau, Inc. - see all issues and counts above.
How do I file a complaint against Service Bureau, Inc.?
You can file a complaint against Service Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Service Bureau, Inc.?
Service Bureau, Inc. has drawn CFPB complaints from 4 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Service Bureau, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Service Bureau, Inc. have?
19 complaints have been filed against Service Bureau, Inc. with the CFPB overall - 0 of them in the past year.
Does Service Bureau, Inc. respond to complaints on time?
CFPB complaints against Service Bureau, Inc. draw a 89.5% timely-response rate inside the expected window.
What product generates the most complaints for Service Bureau, Inc.?
Among all products tied to Service Bureau, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Service Bureau, Inc.?
"Disclosure verification of debt" is the single most frequently cited issue in complaints against Service Bureau, Inc. - see all issues and counts above.
How do I file a complaint against Service Bureau, Inc.?
You can file a complaint against Service Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Service Bureau, Inc.?
Service Bureau, Inc. has drawn CFPB complaints from 4 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.