CFPB Consumer Complaint Profile
SL Finance LLC
What 20 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 0
- Last 12 months
- 70%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
SL Finance LLC ranks #2861 of 3,843 financial companies by CFPB complaint volume, with 20 complaints on record. On-time replies land at 70%, the 6th percentile for the 100+ complaint peer group.
- #2861
- of 3,843 companies by volume
- 70%
- on time (6th pctile)
- Student loan
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
SL Finance LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
70% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 7 |
| 2022 | 7 |
| 2023 | 5 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for SL Finance LLC
20 complaints against SL Finance LLC appear in the CFPB record, including 0 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
SL Finance LLC's timely response rate stands at 70%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does SL Finance LLC have?
SL Finance LLC has 20 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does SL Finance LLC respond to complaints on time?
CFPB complaints against SL Finance LLC draw a 70% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for SL Finance LLC?
Among all products tied to SL Finance LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with SL Finance LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about SL Finance LLC; the full issue list with counts is above.
How do I file a complaint against SL Finance LLC?
You can file a complaint against SL Finance LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about SL Finance LLC?
SL Finance LLC has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does SL Finance LLC have?
SL Finance LLC has 20 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does SL Finance LLC respond to complaints on time?
CFPB complaints against SL Finance LLC draw a 70% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for SL Finance LLC?
Among all products tied to SL Finance LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with SL Finance LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about SL Finance LLC; the full issue list with counts is above.
How do I file a complaint against SL Finance LLC?
You can file a complaint against SL Finance LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about SL Finance LLC?
SL Finance LLC has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.