CFPB Consumer Complaint Profile
Solar Mosaic LLC
Consumers have filed 794 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 794
- Total complaints
- Among the highest
- 362
- Last 12 months
- 77.3%
- Timely response
- Bottom decile
- 42
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Solar Mosaic LLC has accumulated 794 complaints, placing it #383 by volume. It posts a 77.3% on-time response rate, the 8th percentile among companies with 100+ complaints.
- #383
- of 3,843 companies by volume
- 77.3%
- on time (8th pctile)
- Payday loan, title l…
- most-complained product
- 42
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Solar Mosaic LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
77.3% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 186 in 2024 to 291 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 6 |
| 2020 | 13 |
| 2021 | 24 |
| 2022 | 41 |
| 2023 | 130 |
| 2024 | 186 |
| 2025 | 291 |
| 2026year in progress | 103 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Solar Mosaic LLC
Solar Mosaic LLC carries 794 complaints in the CFPB's database, 362 of them filed within the past 12 months. Consumers spanning 42 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Payday loan, title loan, personal loan, or advance loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Solar Mosaic LLC posts a 77.3% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Solar Mosaic LLC have?
Solar Mosaic LLC has 794 total consumer complaints filed with the CFPB, with 362 filed in the last 12 months.
Does Solar Mosaic LLC respond to complaints on time?
Solar Mosaic LLC's CFPB timely-response rate is 77.3%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Solar Mosaic LLC?
Among all products tied to Solar Mosaic LLC, "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Solar Mosaic LLC?
The most common issue reported by consumers about Solar Mosaic LLC is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Solar Mosaic LLC?
You can file a complaint against Solar Mosaic LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Solar Mosaic LLC?
Consumers in 42 states and territories have filed complaints about Solar Mosaic LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Solar Mosaic LLC have?
Solar Mosaic LLC has 794 total consumer complaints filed with the CFPB, with 362 filed in the last 12 months.
Does Solar Mosaic LLC respond to complaints on time?
Solar Mosaic LLC's CFPB timely-response rate is 77.3%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Solar Mosaic LLC?
Among all products tied to Solar Mosaic LLC, "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Solar Mosaic LLC?
The most common issue reported by consumers about Solar Mosaic LLC is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Solar Mosaic LLC?
You can file a complaint against Solar Mosaic LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Solar Mosaic LLC?
Consumers in 42 states and territories have filed complaints about Solar Mosaic LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.