CFPB Consumer Complaint Profile
CCF Intermediate Holdings LLC
What 2,331 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 2,331
- Total complaints
- 810
- Last 12 months
- 99.9%
- Timely response
- 49
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, CCF Intermediate Holdings LLC has accumulated 2,331 complaints, placing it #191 by volume. It answers 99.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #191
- of 3,848 companies by volume
- 99.9%
- answered on time
- Payday loan, title l…
- most-complained product
- 49
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 219 |
| 2023 | 424 |
| 2024 | 665 |
| 2025 | 875 |
| 2026 | 148 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CCF Intermediate Holdings LLC
The CFPB Consumer Complaint Database has logged 2,331 complaints against CCF Intermediate Holdings LLC overall, with 810 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Charged fees or interest you didn't expect" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CCF Intermediate Holdings LLC's timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CCF Intermediate Holdings LLC have?
CCF Intermediate Holdings LLC has 2,331 total consumer complaints filed with the CFPB, with 810 filed in the last 12 months.
Does CCF Intermediate Holdings LLC respond to complaints on time?
CCF Intermediate Holdings LLC has a 99.9% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for CCF Intermediate Holdings LLC?
Among all products tied to CCF Intermediate Holdings LLC, "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with CCF Intermediate Holdings LLC?
"Charged fees or interest you didn't expect" is the single most frequently cited issue in complaints against CCF Intermediate Holdings LLC - see all issues and counts above.
How do I file a complaint against CCF Intermediate Holdings LLC?
You can file a complaint against CCF Intermediate Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CCF Intermediate Holdings LLC?
The CFPB has recorded complaints against CCF Intermediate Holdings LLC from 49 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,331)
Also handles Payday loan, title loan, personal loan, or advance loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.