CFPB Consumer Complaint Profile
Southstate Bank Corporation
Behind the 363 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 363
- Total complaints
- Above average
- 97
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 26
- States affected
The verdict
Southstate Bank Corporation ranks #612 of 3,843 financial companies by CFPB complaint volume, with 363 complaints on record. On-time replies land at 99.7%, the 76th percentile for the 100+ complaint peer group.
- #612
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Checking or savings …
- most-complained product
- 26
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Southstate Bank Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 16 |
| 2021 | 59 |
| 2022 | 55 |
| 2023 | 42 |
| 2024 | 78 |
| 2025 | 87 |
| 2026year in progress | 25 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Southstate Bank Corporation
The CFPB Consumer Complaint Database has logged 363 complaints against Southstate Bank Corporation overall, with 97 of those filed in the trailing 12 months. Reports have come from consumers in 26 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Southstate Bank Corporation's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 10.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Southstate Bank Corporation have?
The CFPB has logged 363 complaints against Southstate Bank Corporation to date, of which 97 came in over the last 12 months.
Does Southstate Bank Corporation respond to complaints on time?
Southstate Bank Corporation's CFPB timely-response rate is 99.7%. This is considered excellent.
What product generates the most complaints for Southstate Bank Corporation?
"Checking or savings account" draws more CFPB complaints against Southstate Bank Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Southstate Bank Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Southstate Bank Corporation - see all issues and counts above.
How do I file a complaint against Southstate Bank Corporation?
You can file a complaint against Southstate Bank Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Southstate Bank Corporation?
Southstate Bank Corporation has drawn CFPB complaints from 26 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Southstate Bank Corporation have?
The CFPB has logged 363 complaints against Southstate Bank Corporation to date, of which 97 came in over the last 12 months.
Does Southstate Bank Corporation respond to complaints on time?
Southstate Bank Corporation's CFPB timely-response rate is 99.7%. This is considered excellent.
What product generates the most complaints for Southstate Bank Corporation?
"Checking or savings account" draws more CFPB complaints against Southstate Bank Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Southstate Bank Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Southstate Bank Corporation - see all issues and counts above.
How do I file a complaint against Southstate Bank Corporation?
You can file a complaint against Southstate Bank Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Southstate Bank Corporation?
Southstate Bank Corporation has drawn CFPB complaints from 26 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.