CFPB Consumer Complaint Profile
Splash Financial, Inc.
22 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 13
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Splash Financial, Inc. has accumulated 22 complaints, placing it #2732 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2732
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Student loan
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Splash Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 5 |
| 2024 | 4 |
| 2025 | 5 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Splash Financial, Inc.
22 complaints against Splash Financial, Inc. appear in the CFPB record, including 3 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
Splash Financial, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Splash Financial, Inc. have?
The CFPB has logged 22 complaints against Splash Financial, Inc. to date, of which 3 came in over the last 12 months.
Does Splash Financial, Inc. respond to complaints on time?
Splash Financial, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Splash Financial, Inc.?
Among all products tied to Splash Financial, Inc., "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Splash Financial, Inc.?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Splash Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Splash Financial, Inc.?
You can file a complaint against Splash Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Splash Financial, Inc.?
Consumers in 13 states and territories have filed complaints about Splash Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Splash Financial, Inc. have?
The CFPB has logged 22 complaints against Splash Financial, Inc. to date, of which 3 came in over the last 12 months.
Does Splash Financial, Inc. respond to complaints on time?
Splash Financial, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Splash Financial, Inc.?
Among all products tied to Splash Financial, Inc., "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Splash Financial, Inc.?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Splash Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Splash Financial, Inc.?
You can file a complaint against Splash Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Splash Financial, Inc.?
Consumers in 13 states and territories have filed complaints about Splash Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.