CFPB Consumer Complaint Profile
Squaretwo Financial Corporation
493 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 493
- Total complaints
- 0
- Last 12 months
- 97.8%
- Timely response
- 47
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Squaretwo Financial Corporation has accumulated 493 complaints, placing it #518 by volume. 97.8% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #518
- of 3,848 companies by volume
- 97.8%
- answered on time
- Debt collection
- most-complained product
- 47
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 46 |
| 2014 | 111 |
| 2015 | 134 |
| 2016 | 138 |
| 2017 | 55 |
| 2018 | 7 |
| 2019 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Squaretwo Financial Corporation
Squaretwo Financial Corporation carries 493 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 47 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Squaretwo Financial Corporation answers 97.8% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 21.7% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 25.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Squaretwo Financial Corporation have?
Squaretwo Financial Corporation has 493 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Squaretwo Financial Corporation respond to complaints on time?
Squaretwo Financial Corporation's CFPB timely-response rate is 97.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Squaretwo Financial Corporation?
"Debt collection" draws more CFPB complaints against Squaretwo Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Squaretwo Financial Corporation?
The most common issue reported by consumers about Squaretwo Financial Corporation is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Squaretwo Financial Corporation?
You can file a complaint against Squaretwo Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Squaretwo Financial Corporation?
The CFPB has recorded complaints against Squaretwo Financial Corporation from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~493)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.