CFPB Consumer Complaint Profile
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
4,013 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 4,013
- Total complaints
- Among the highest
- 23
- Last 12 months
- 98.6%
- Timely response
- Above median
- 54
- States affected
The verdict
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) ranks #127 of 3,843 financial companies by CFPB complaint volume, with 4,013 complaints on record. It posts a 98.6% on-time response rate, the 55th percentile among companies with 100+ complaints.
- #127
- of 3,843 companies by volume
- 98.6%
- on time (55th pctile)
- Mortgage
- most-complained product
- 54
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 101 |
| 2013 | 248 |
| 2014 | 466 |
| 2015 | 437 |
| 2016 | 493 |
| 2017 | 688 |
| 2018 | 462 |
| 2019 | 383 |
| 2020 | 241 |
| 2021 | 209 |
| 2022 | 173 |
| 2023 | 51 |
| 2024 | 27 |
| 2025 | 33 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
The CFPB Consumer Complaint Database has logged 4,013 complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) overall, with 23 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) posts a 98.6% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 21.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) have?
The CFPB has logged 4,013 complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) to date, of which 23 came in over the last 12 months.
Does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) respond to complaints on time?
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has a 98.6% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
"Mortgage" draws more CFPB complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) than any other product - see the full breakdown above.
What is the most common complaint issue with Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) - see all issues and counts above.
How do I file a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
You can file a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
Consumers in 54 states and territories have filed complaints about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (4,013 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.6% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) have?
The CFPB has logged 4,013 complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) to date, of which 23 came in over the last 12 months.
Does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) respond to complaints on time?
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has a 98.6% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
"Mortgage" draws more CFPB complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) than any other product - see the full breakdown above.
What is the most common complaint issue with Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) - see all issues and counts above.
How do I file a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
You can file a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
Consumers in 54 states and territories have filed complaints about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.