CFPB Consumer Complaint Profile
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
4,013 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 4,013
- Total complaints
- 23
- Last 12 months
- 98.6%
- Timely response
- 54
- States affected
The verdict
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) ranks #127 of 3,848 financial companies by CFPB complaint volume, with 4,013 complaints on record. It answers 98.6% of complaints on time - above the 93% median for companies with 100+ complaints.
- #127
- of 3,848 companies by volume
- 98.6%
- answered on time
- Mortgage
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 101 |
| 2013 | 248 |
| 2014 | 466 |
| 2015 | 437 |
| 2016 | 493 |
| 2017 | 688 |
| 2018 | 462 |
| 2019 | 383 |
| 2020 | 241 |
| 2021 | 209 |
| 2022 | 173 |
| 2023 | 51 |
| 2024 | 27 |
| 2025 | 33 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
The CFPB Consumer Complaint Database has logged 4,013 complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) overall, with 23 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) answers 98.6% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 21.6% of resolved cases, indicating how frequently the initial fix fell short. 0.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) have?
The CFPB has logged 4,013 complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) to date, of which 23 came in over the last 12 months.
Does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) respond to complaints on time?
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has a 98.6% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
"Mortgage" draws more CFPB complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) than any other product - see the full breakdown above.
What is the most common complaint issue with Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) - see all issues and counts above.
How do I file a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
You can file a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
Consumers in 54 states and territories have filed complaints about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,013)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.