CFPB Consumer Complaint Profile
Caliber Home Loans, Inc.
4,743 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 4,743
- Total complaints
- 0
- Last 12 months
- 99.1%
- Timely response
- 52
- States affected
The verdict
Caliber Home Loans, Inc. ranks #109 of 3,848 financial companies by CFPB complaint volume, with 4,743 complaints on record. It answers 99.1% of complaints on time - above the 93% median for companies with 100+ complaints.
- #109
- of 3,848 companies by volume
- 99.1%
- answered on time
- Mortgage
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 67 |
| 2013 | 191 |
| 2014 | 427 |
| 2015 | 592 |
| 2016 | 817 |
| 2017 | 620 |
| 2018 | 448 |
| 2019 | 360 |
| 2020 | 309 |
| 2021 | 280 |
| 2022 | 379 |
| 2023 | 207 |
| 2024 | 45 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Caliber Home Loans, Inc.
4,743 complaints against Caliber Home Loans, Inc. appear in the CFPB record, including 0 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Caliber Home Loans, Inc.'s timely response rate stands at 99.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 21.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 6.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Caliber Home Loans, Inc. have?
The CFPB has logged 4,743 complaints against Caliber Home Loans, Inc. to date, of which 0 came in over the last 12 months.
Does Caliber Home Loans, Inc. respond to complaints on time?
Caliber Home Loans, Inc. has a 99.1% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Caliber Home Loans, Inc.?
"Mortgage" draws more CFPB complaints against Caliber Home Loans, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Caliber Home Loans, Inc.?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Caliber Home Loans, Inc. - see all issues and counts above.
How do I file a complaint against Caliber Home Loans, Inc.?
You can file a complaint against Caliber Home Loans, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Caliber Home Loans, Inc.?
The CFPB has recorded complaints against Caliber Home Loans, Inc. from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,743)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.