CFPB Consumer Complaint Profile
Star One Credit Union
What 11 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 2
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Star One Credit Union sits at #3589, with 11 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 2
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Star One Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 2 |
| 2023 | 7 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Star One Credit Union
11 complaints against Star One Credit Union appear in the CFPB record, including 0 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Fraud or scam" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Star One Credit Union draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 18.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Star One Credit Union have?
The CFPB has logged 11 complaints against Star One Credit Union to date, of which 0 came in over the last 12 months.
Does Star One Credit Union respond to complaints on time?
CFPB complaints against Star One Credit Union draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Star One Credit Union?
Among all products tied to Star One Credit Union, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Star One Credit Union?
Consumers most often cite "Fraud or scam" when complaining about Star One Credit Union; the full issue list with counts is above.
How do I file a complaint against Star One Credit Union?
You can file a complaint against Star One Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Star One Credit Union?
Consumers in 2 states and territories have filed complaints about Star One Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Star One Credit Union have?
The CFPB has logged 11 complaints against Star One Credit Union to date, of which 0 came in over the last 12 months.
Does Star One Credit Union respond to complaints on time?
CFPB complaints against Star One Credit Union draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Star One Credit Union?
Among all products tied to Star One Credit Union, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Star One Credit Union?
Consumers most often cite "Fraud or scam" when complaining about Star One Credit Union; the full issue list with counts is above.
How do I file a complaint against Star One Credit Union?
You can file a complaint against Star One Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Star One Credit Union?
Consumers in 2 states and territories have filed complaints about Star One Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.