CFPB Consumer Complaint Profile
Stevens Business Service, Inc.
Behind the 74 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 74
- Total complaints
- Mid-range
- 0
- Last 12 months
- 98.6%
- Timely response
- Above median
- 13
- States affected
The verdict
74 CFPB complaints put Stevens Business Service, Inc. at #1516 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 98.6%, the 55th percentile among companies with 100+ complaints.
- #1516
- of 3,843 companies by volume
- 98.6%
- on time (55th pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Stevens Business Service, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 8 |
| 2017 | 10 |
| 2018 | 9 |
| 2019 | 6 |
| 2020 | 8 |
| 2021 | 21 |
| 2022 | 6 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Stevens Business Service, Inc.
The CFPB Consumer Complaint Database has logged 74 complaints against Stevens Business Service, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Stevens Business Service, Inc. posts a 98.6% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 10.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Stevens Business Service, Inc. have?
The CFPB has logged 74 complaints against Stevens Business Service, Inc. to date, of which 0 came in over the last 12 months.
Does Stevens Business Service, Inc. respond to complaints on time?
Stevens Business Service, Inc.'s CFPB timely-response rate is 98.6%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Stevens Business Service, Inc.?
The most complained-about product for Stevens Business Service, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Stevens Business Service, Inc.?
The most common issue reported by consumers about Stevens Business Service, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Stevens Business Service, Inc.?
You can file a complaint against Stevens Business Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stevens Business Service, Inc.?
The CFPB has recorded complaints against Stevens Business Service, Inc. from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Stevens Business Service, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (10.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Stevens Business Service, Inc. have?
The CFPB has logged 74 complaints against Stevens Business Service, Inc. to date, of which 0 came in over the last 12 months.
Does Stevens Business Service, Inc. respond to complaints on time?
Stevens Business Service, Inc.'s CFPB timely-response rate is 98.6%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Stevens Business Service, Inc.?
The most complained-about product for Stevens Business Service, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Stevens Business Service, Inc.?
The most common issue reported by consumers about Stevens Business Service, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Stevens Business Service, Inc.?
You can file a complaint against Stevens Business Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stevens Business Service, Inc.?
The CFPB has recorded complaints against Stevens Business Service, Inc. from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.