CFPB Consumer Complaint Profile
Stratus Financial LLC
Behind the 30 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 30
- Total complaints
- Mid-range
- 20
- Last 12 months
- 93.3%
- Timely response
- Bottom quartile
- 14
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Stratus Financial LLC has accumulated 30 complaints, placing it #2333 by volume. It posts a 93.3% on-time response rate, the 24th percentile among companies with 100+ complaints.
- #2333
- of 3,843 companies by volume
- 93.3%
- on time (24th pctile)
- Student loan
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Stratus Financial LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.3% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 7 |
| 2025 | 14 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Stratus Financial LLC
30 complaints against Stratus Financial LLC appear in the CFPB record, including 20 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Stratus Financial LLC's timely response rate stands at 93.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Stratus Financial LLC have?
Stratus Financial LLC has 30 total consumer complaints filed with the CFPB, with 20 filed in the last 12 months.
Does Stratus Financial LLC respond to complaints on time?
Stratus Financial LLC has a 93.3% timely response rate to CFPB complaints.
What product generates the most complaints for Stratus Financial LLC?
The most complained-about product for Stratus Financial LLC is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Stratus Financial LLC?
The most common issue reported by consumers about Stratus Financial LLC is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Stratus Financial LLC?
You can file a complaint against Stratus Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stratus Financial LLC?
The CFPB has recorded complaints against Stratus Financial LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Stratus Financial LLC have?
Stratus Financial LLC has 30 total consumer complaints filed with the CFPB, with 20 filed in the last 12 months.
Does Stratus Financial LLC respond to complaints on time?
Stratus Financial LLC has a 93.3% timely response rate to CFPB complaints.
What product generates the most complaints for Stratus Financial LLC?
The most complained-about product for Stratus Financial LLC is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Stratus Financial LLC?
The most common issue reported by consumers about Stratus Financial LLC is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Stratus Financial LLC?
You can file a complaint against Stratus Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stratus Financial LLC?
The CFPB has recorded complaints against Stratus Financial LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.