CFPB Consumer Complaint Profile
Student Loan Financial Assistance
42 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 42
- Total complaints
- Mid-range
- 0
- Last 12 months
- 33.3%
- Timely response
- Bottom decile
- 26
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Student Loan Financial Assistance sits at #1996, with 42 complaints logged. Its on-time response rate is 33.3%, the 2nd percentile among companies with 100+ complaints.
- #1996
- of 3,843 companies by volume
- 33.3%
- on time (2nd pctile)
- Student loan
- most-complained product
- 26
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Student Loan Financial Assistance vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
33.3% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2020 to 2021 complete years
- Annual CFPB complaint volume moved from 15 in 2020 to 2 in 2021 (2020 → 2021).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 25 |
| 2020 | 15 |
| 2021 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Student Loan Financial Assistance
Student Loan Financial Assistance carries 42 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 26 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Student Loan Financial Assistance draw a 33.3% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 11.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Student Loan Financial Assistance have?
42 complaints have been filed against Student Loan Financial Assistance with the CFPB overall - 0 of them in the past year.
Does Student Loan Financial Assistance respond to complaints on time?
Student Loan Financial Assistance's CFPB timely-response rate is 33.3%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Student Loan Financial Assistance?
Among all products tied to Student Loan Financial Assistance, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Student Loan Financial Assistance?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Student Loan Financial Assistance - see all issues and counts above.
How do I file a complaint against Student Loan Financial Assistance?
You can file a complaint against Student Loan Financial Assistance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Financial Assistance?
The CFPB has recorded complaints against Student Loan Financial Assistance from 26 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Student Loan Financial Assistance have?
42 complaints have been filed against Student Loan Financial Assistance with the CFPB overall - 0 of them in the past year.
Does Student Loan Financial Assistance respond to complaints on time?
Student Loan Financial Assistance's CFPB timely-response rate is 33.3%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Student Loan Financial Assistance?
Among all products tied to Student Loan Financial Assistance, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Student Loan Financial Assistance?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Student Loan Financial Assistance - see all issues and counts above.
How do I file a complaint against Student Loan Financial Assistance?
You can file a complaint against Student Loan Financial Assistance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Financial Assistance?
The CFPB has recorded complaints against Student Loan Financial Assistance from 26 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.