CFPB Consumer Complaint Profile
Students Come First
Behind the 12 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 0
- Last 12 months
- 66.7%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
Students Come First ranks #3492 of 3,843 financial companies by CFPB complaint volume, with 12 complaints on record. Its on-time response rate is 66.7%, the 5th percentile among companies with 100+ complaints.
- #3492
- of 3,843 companies by volume
- 66.7%
- on time (5th pctile)
- Student loan
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Students Come First vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
66.7% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 5 |
| 2021 | 5 |
| 2022 | 1 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Students Come First
The CFPB Consumer Complaint Database has logged 12 complaints against Students Come First overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 8 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
Students Come First's timely response rate stands at 66.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, 41.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Students Come First have?
Students Come First has 12 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Students Come First respond to complaints on time?
Students Come First's CFPB timely-response rate is 66.7%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Students Come First?
The most complained-about product for Students Come First is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Students Come First?
The most common issue reported by consumers about Students Come First is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Students Come First?
You can file a complaint against Students Come First directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Students Come First?
Students Come First has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Students Come First have?
Students Come First has 12 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Students Come First respond to complaints on time?
Students Come First's CFPB timely-response rate is 66.7%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Students Come First?
The most complained-about product for Students Come First is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Students Come First?
The most common issue reported by consumers about Students Come First is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Students Come First?
You can file a complaint against Students Come First directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Students Come First?
Students Come First has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.