CFPB Consumer Complaint Profile
Summit Horizon Financial Services
What 17 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 1
- Last 12 months
- 17.6%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Summit Horizon Financial Services has accumulated 17 complaints, placing it #3073 by volume. It posts a 17.6% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 17.6%
- on time (1st pctile)
- Student loan
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Summit Horizon Financial Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
17.6% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 7 |
| 2022 | 4 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Summit Horizon Financial Services
The CFPB Consumer Complaint Database has logged 17 complaints against Summit Horizon Financial Services overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Summit Horizon Financial Services draw a 17.6% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Summit Horizon Financial Services have?
17 complaints have been filed against Summit Horizon Financial Services with the CFPB overall - 1 of them in the past year.
Does Summit Horizon Financial Services respond to complaints on time?
Summit Horizon Financial Services's CFPB timely-response rate is 17.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Summit Horizon Financial Services?
"Student loan" draws more CFPB complaints against Summit Horizon Financial Services than any other product - see the full breakdown above.
What is the most common complaint issue with Summit Horizon Financial Services?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Summit Horizon Financial Services; the full issue list with counts is above.
How do I file a complaint against Summit Horizon Financial Services?
You can file a complaint against Summit Horizon Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Summit Horizon Financial Services?
Consumers in 9 states and territories have filed complaints about Summit Horizon Financial Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Summit Horizon Financial Services have?
17 complaints have been filed against Summit Horizon Financial Services with the CFPB overall - 1 of them in the past year.
Does Summit Horizon Financial Services respond to complaints on time?
Summit Horizon Financial Services's CFPB timely-response rate is 17.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Summit Horizon Financial Services?
"Student loan" draws more CFPB complaints against Summit Horizon Financial Services than any other product - see the full breakdown above.
What is the most common complaint issue with Summit Horizon Financial Services?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Summit Horizon Financial Services; the full issue list with counts is above.
How do I file a complaint against Summit Horizon Financial Services?
You can file a complaint against Summit Horizon Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Summit Horizon Financial Services?
Consumers in 9 states and territories have filed complaints about Summit Horizon Financial Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.