CFPB Consumer Complaint Profile
Tesla, Inc.
What 610 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 610
- Total complaints
- Above average
- 206
- Last 12 months
- 90%
- Timely response
- Bottom quartile
- 45
- States affected
The verdict
Tesla, Inc. ranks #449 of 3,843 financial companies by CFPB complaint volume, with 610 complaints on record. On-time replies land at 90%, the 18th percentile for the 100+ complaint peer group.
- #449
- of 3,843 companies by volume
- 90%
- on time (18th pctile)
- Vehicle loan or lease
- most-complained product
- 45
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Tesla, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 112 in 2024 to 199 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 7 |
| 2020 | 35 |
| 2021 | 45 |
| 2022 | 74 |
| 2023 | 90 |
| 2024 | 112 |
| 2025 | 199 |
| 2026year in progress | 48 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Tesla, Inc.
Tesla, Inc. carries 610 complaints in the CFPB's database, 206 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Getting a loan or lease" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Tesla, Inc. posts a 90% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Tesla, Inc. have?
The CFPB has logged 610 complaints against Tesla, Inc. to date, of which 206 came in over the last 12 months.
Does Tesla, Inc. respond to complaints on time?
CFPB complaints against Tesla, Inc. draw a 90% timely-response rate inside the expected window.
What product generates the most complaints for Tesla, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Tesla, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Tesla, Inc.?
The most common issue reported by consumers about Tesla, Inc. is "Getting a loan or lease." All complaint issues are listed above with their counts.
How do I file a complaint against Tesla, Inc.?
You can file a complaint against Tesla, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Tesla, Inc.?
Tesla, Inc. has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Tesla, Inc. have?
The CFPB has logged 610 complaints against Tesla, Inc. to date, of which 206 came in over the last 12 months.
Does Tesla, Inc. respond to complaints on time?
CFPB complaints against Tesla, Inc. draw a 90% timely-response rate inside the expected window.
What product generates the most complaints for Tesla, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Tesla, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Tesla, Inc.?
The most common issue reported by consumers about Tesla, Inc. is "Getting a loan or lease." All complaint issues are listed above with their counts.
How do I file a complaint against Tesla, Inc.?
You can file a complaint against Tesla, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Tesla, Inc.?
Tesla, Inc. has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.