CFPB Consumer Complaint Profile

The Outsource Group, Inc

Behind the 1,286 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

1,286
Total complaints
121
Last 12 months
99.9%
Timely response
46
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, The Outsource Group, Inc has accumulated 1,286 complaints, placing it #283 by volume. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#283
of 3,848 companies by volume
99.9%
answered on time
Debt collection
most-complained product
46
states with complaints
The Outsource Group, Inc timely response rate 99.9%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 1,017
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 120
Debt collection - I do not know 103
Debt collection - Other debt 24
Debt collection - Credit card debt 10
Credit reporting or other personal consumer reports - Credit reporting 6
Debt or credit management - Debt settlement 3
Checking or savings account - Checking account 2
Credit card or prepaid card - Store credit card 1

Top Issues

1.Attempts to collect debt not owed 521
2.Written notification about debt 303
3.Communication tactics 137
4.False statements or representation 114
5.Incorrect information on your report 77
6.Took or threatened to take negative or legal action 60
7.Problem with a credit reporting company's investigation into an existing problem 36
8.Threatened to contact someone or share information improperly 16
9.Improper use of your report 10
10.Credit monitoring or identity theft protection services 3

Complaints by Year

Year Complaints
2018 220
2019 243
2020 140
2021 185
2022 177
2023 92
2024 87
2025 118
2026 24

Complaints by State (Top 15)

Texas 214
Florida 198
North Carolina 146
California 92
South Carolina 80
Georgia 60
Virginia 58
Missouri 52
Colorado 35
Tennessee 31
Illinois 31
Alabama 27
Maryland 27
New Mexico 26
Ohio 24

Company Responses

Closed with explanation 1,282
Closed with monetary relief 2
In progress 2

What the CFPB Complaint Record Shows for The Outsource Group, Inc

1,286 complaints against The Outsource Group, Inc appear in the CFPB record, including 121 from the trailing year. The 46 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Within the Bureau's 15-day response window, The Outsource Group, Inc answers 99.9% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. 0.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does The Outsource Group, Inc have?

1,286 complaints have been filed against The Outsource Group, Inc with the CFPB overall - 121 of them in the past year.

Does The Outsource Group, Inc respond to complaints on time?

99.9% of the CFPB complaints against The Outsource Group, Inc get a response within the expected window. This is considered excellent.

What product generates the most complaints for The Outsource Group, Inc?

Among all products tied to The Outsource Group, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with The Outsource Group, Inc?

Consumers most often cite "Attempts to collect debt not owed" when complaining about The Outsource Group, Inc; the full issue list with counts is above.

How do I file a complaint against The Outsource Group, Inc?

You can file a complaint against The Outsource Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about The Outsource Group, Inc?

The CFPB has recorded complaints against The Outsource Group, Inc from 46 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.