CFPB Consumer Complaint Profile
The Outsource Group, Inc
Behind the 1,286 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,286
- Total complaints
- Among the highest
- 121
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 46
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, The Outsource Group, Inc has accumulated 1,286 complaints, placing it #284 by volume. On-time replies land at 99.9%, the 82nd percentile for the 100+ complaint peer group.
- #284
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Debt collection
- most-complained product
- 46
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The Outsource Group, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 87 in 2024 to 118 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 220 |
| 2019 | 243 |
| 2020 | 140 |
| 2021 | 185 |
| 2022 | 177 |
| 2023 | 92 |
| 2024 | 87 |
| 2025 | 118 |
| 2026year in progress | 24 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Outsource Group, Inc
1,286 complaints against The Outsource Group, Inc appear in the CFPB record, including 121 from the trailing year. The 46 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, The Outsource Group, Inc posts a 99.9% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Outsource Group, Inc have?
1,286 complaints have been filed against The Outsource Group, Inc with the CFPB overall - 121 of them in the past year.
Does The Outsource Group, Inc respond to complaints on time?
CFPB complaints against The Outsource Group, Inc draw a 99.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for The Outsource Group, Inc?
Among all products tied to The Outsource Group, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with The Outsource Group, Inc?
Consumers most often cite "Attempts to collect debt not owed" when complaining about The Outsource Group, Inc; the full issue list with counts is above.
How do I file a complaint against The Outsource Group, Inc?
You can file a complaint against The Outsource Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Outsource Group, Inc?
The CFPB has recorded complaints against The Outsource Group, Inc from 46 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for The Outsource Group, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,286 here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.