CFPB Consumer Complaint Profile
The Savings Group, Inc.
What 123 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 123
- Total complaints
- Mid-range
- 46
- Last 12 months
- 100%
- Timely response
- Top decile
- 28
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, The Savings Group, Inc. has accumulated 123 complaints, placing it #1216 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1216
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 28
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The Savings Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 15 in 2024 to 52 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 22 |
| 2023 | 28 |
| 2024 | 15 |
| 2025 | 52 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Savings Group, Inc.
123 complaints against The Savings Group, Inc. appear in the CFPB record, including 46 from the trailing year. The 28 states and territories represented put this footprint in multi-regional territory. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against The Savings Group, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Savings Group, Inc. have?
The Savings Group, Inc. has 123 total consumer complaints filed with the CFPB, with 46 filed in the last 12 months.
Does The Savings Group, Inc. respond to complaints on time?
The Savings Group, Inc.'s CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for The Savings Group, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against The Savings Group, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with The Savings Group, Inc.?
The most common issue reported by consumers about The Savings Group, Inc. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against The Savings Group, Inc.?
You can file a complaint against The Savings Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Savings Group, Inc.?
The Savings Group, Inc. has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The Savings Group, Inc. have?
The Savings Group, Inc. has 123 total consumer complaints filed with the CFPB, with 46 filed in the last 12 months.
Does The Savings Group, Inc. respond to complaints on time?
The Savings Group, Inc.'s CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for The Savings Group, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against The Savings Group, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with The Savings Group, Inc.?
The most common issue reported by consumers about The Savings Group, Inc. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against The Savings Group, Inc.?
You can file a complaint against The Savings Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Savings Group, Inc.?
The Savings Group, Inc. has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.