CFPB Consumer Complaint Profile
Top Flight Assistance (Top Flight Credit Assistance)
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 1
- Last 12 months
- 0%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Top Flight Assistance (Top Flight Credit Assistance) places #3492 by volume. Its on-time response record is at the 0th percentile among companies with 100+ complaints.
- Credit reporting, cr…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Top Flight Assistance (Top Flight Credit Assistance) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
0% Among the lowest in the bottom 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 1 |
| 2022 | 7 |
| 2023 | 2 |
| 2024 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Top Flight Assistance (Top Flight Credit Assistance)
In the CFPB record, Top Flight Assistance (Top Flight Credit Assistance) has a geographically concentrated complaint footprint. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Fraud or scam" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is well below the 95% industry benchmark and is a material red flag: late or missing responses are one of the strongest predictors of CFPB supervisory interest. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Top Flight Assistance (Top Flight Credit Assistance) have?
The CFPB has logged 12 complaints against Top Flight Assistance (Top Flight Credit Assistance) to date, of which 1 came in over the last 12 months.
Does Top Flight Assistance (Top Flight Credit Assistance) respond to complaints on time?
Top Flight Assistance (Top Flight Credit Assistance)'s CFPB timely-response rate is 0%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Top Flight Assistance (Top Flight Credit Assistance)?
Among all products tied to Top Flight Assistance (Top Flight Credit Assistance), "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Top Flight Assistance (Top Flight Credit Assistance)?
The most common issue reported by consumers about Top Flight Assistance (Top Flight Credit Assistance) is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against Top Flight Assistance (Top Flight Credit Assistance)?
You can file a complaint against Top Flight Assistance (Top Flight Credit Assistance) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Top Flight Assistance (Top Flight Credit Assistance)?
Top Flight Assistance (Top Flight Credit Assistance) has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.