CFPB Consumer Complaint Profile
Turning Point Solutions LLC
Behind the 226 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 226
- Total complaints
- 10
- Last 12 months
- 99.6%
- Timely response
- 41
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Turning Point Solutions LLC has accumulated 226 complaints, placing it #843 by volume. 99.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #843
- of 3,848 companies by volume
- 99.6%
- answered on time
- Debt collection
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 12 |
| 2014 | 68 |
| 2015 | 29 |
| 2016 | 16 |
| 2017 | 11 |
| 2018 | 10 |
| 2019 | 11 |
| 2020 | 5 |
| 2021 | 6 |
| 2022 | 11 |
| 2023 | 27 |
| 2024 | 7 |
| 2025 | 11 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Turning Point Solutions LLC
Turning Point Solutions LLC carries 226 complaints in the CFPB's database, 10 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Turning Point Solutions LLC answers 99.6% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 10.1% of resolved cases, indicating how frequently the initial fix fell short. 55.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Turning Point Solutions LLC have?
Turning Point Solutions LLC has 226 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Turning Point Solutions LLC respond to complaints on time?
99.6% of the CFPB complaints against Turning Point Solutions LLC get a response within the expected window. This is considered excellent.
What product generates the most complaints for Turning Point Solutions LLC?
Among all products tied to Turning Point Solutions LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Turning Point Solutions LLC?
Consumers most often cite "Communication tactics" when complaining about Turning Point Solutions LLC; the full issue list with counts is above.
How do I file a complaint against Turning Point Solutions LLC?
You can file a complaint against Turning Point Solutions LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Turning Point Solutions LLC?
The CFPB has recorded complaints against Turning Point Solutions LLC from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~226)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.