CFPB Consumer Complaint Profile
Turning Point Solutions LLC
Behind the 226 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 226
- Total complaints
- Above average
- 10
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 41
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Turning Point Solutions LLC has accumulated 226 complaints, placing it #842 by volume. On-time replies land at 99.6%, the 74th percentile for the 100+ complaint peer group.
- #842
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Debt collection
- most-complained product
- 41
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Turning Point Solutions LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 12 |
| 2014 | 68 |
| 2015 | 29 |
| 2016 | 16 |
| 2017 | 11 |
| 2018 | 10 |
| 2019 | 11 |
| 2020 | 5 |
| 2021 | 6 |
| 2022 | 11 |
| 2023 | 27 |
| 2024 | 7 |
| 2025 | 11 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Turning Point Solutions LLC
Turning Point Solutions LLC carries 226 complaints in the CFPB's database, 10 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Turning Point Solutions LLC posts a 99.6% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 10.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 55.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Turning Point Solutions LLC have?
Turning Point Solutions LLC has 226 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Turning Point Solutions LLC respond to complaints on time?
CFPB complaints against Turning Point Solutions LLC draw a 99.6% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Turning Point Solutions LLC?
Among all products tied to Turning Point Solutions LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Turning Point Solutions LLC?
Consumers most often cite "Communication tactics" when complaining about Turning Point Solutions LLC; the full issue list with counts is above.
How do I file a complaint against Turning Point Solutions LLC?
You can file a complaint against Turning Point Solutions LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Turning Point Solutions LLC?
The CFPB has recorded complaints against Turning Point Solutions LLC from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Turning Point Solutions LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (10.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.