CFPB Consumer Complaint Profile
U Drive Acceptance Corporation
Consumers have filed 21 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 5
- Last 12 months
- 14.3%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
21 CFPB complaints put U Drive Acceptance Corporation at #2800 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 14.3%, the 1st percentile among companies with 100+ complaints.
- #2800
- of 3,843 companies by volume
- 14.3%
- on time (1st pctile)
- Vehicle loan or lease
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
U Drive Acceptance Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
14.3% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 9 |
| 2025 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for U Drive Acceptance Corporation
21 complaints against U Drive Acceptance Corporation appear in the CFPB record, including 5 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
U Drive Acceptance Corporation's timely response rate stands at 14.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does U Drive Acceptance Corporation have?
The CFPB has logged 21 complaints against U Drive Acceptance Corporation to date, of which 5 came in over the last 12 months.
Does U Drive Acceptance Corporation respond to complaints on time?
U Drive Acceptance Corporation has a 14.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for U Drive Acceptance Corporation?
"Vehicle loan or lease" draws more CFPB complaints against U Drive Acceptance Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with U Drive Acceptance Corporation?
The most common issue reported by consumers about U Drive Acceptance Corporation is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against U Drive Acceptance Corporation?
You can file a complaint against U Drive Acceptance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about U Drive Acceptance Corporation?
The CFPB has recorded complaints against U Drive Acceptance Corporation from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does U Drive Acceptance Corporation have?
The CFPB has logged 21 complaints against U Drive Acceptance Corporation to date, of which 5 came in over the last 12 months.
Does U Drive Acceptance Corporation respond to complaints on time?
U Drive Acceptance Corporation has a 14.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for U Drive Acceptance Corporation?
"Vehicle loan or lease" draws more CFPB complaints against U Drive Acceptance Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with U Drive Acceptance Corporation?
The most common issue reported by consumers about U Drive Acceptance Corporation is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against U Drive Acceptance Corporation?
You can file a complaint against U Drive Acceptance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about U Drive Acceptance Corporation?
The CFPB has recorded complaints against U Drive Acceptance Corporation from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.