CFPB Consumer Complaint Profile
U.S. Auto Sales Inc.
212 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 212
- Total complaints
- Above average
- 0
- Last 12 months
- 82.5%
- Timely response
- Bottom quartile
- 13
- States affected
The verdict
212 CFPB complaints put U.S. Auto Sales Inc. at #892 out of 3,843 financial companies ranked by complaint volume. It posts a 82.5% on-time response rate, the 11th percentile among companies with 100+ complaints.
- #892
- of 3,843 companies by volume
- 82.5%
- on time (11th pctile)
- Credit reporting, cr…
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
U.S. Auto Sales Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.5% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 61 in 2022 to 30 in 2023 (2022 → 2023).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2016 | 2 |
| 2017 | 6 |
| 2018 | 13 |
| 2019 | 25 |
| 2020 | 29 |
| 2021 | 45 |
| 2022 | 61 |
| 2023 | 30 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for U.S. Auto Sales Inc.
U.S. Auto Sales Inc. carries 212 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
U.S. Auto Sales Inc.'s timely response rate stands at 82.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 20% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 2.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does U.S. Auto Sales Inc. have?
212 complaints have been filed against U.S. Auto Sales Inc. with the CFPB overall - 0 of them in the past year.
Does U.S. Auto Sales Inc. respond to complaints on time?
U.S. Auto Sales Inc.'s CFPB timely-response rate is 82.5%.
What product generates the most complaints for U.S. Auto Sales Inc.?
Among all products tied to U.S. Auto Sales Inc., "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with U.S. Auto Sales Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against U.S. Auto Sales Inc. - see all issues and counts above.
How do I file a complaint against U.S. Auto Sales Inc.?
You can file a complaint against U.S. Auto Sales Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about U.S. Auto Sales Inc.?
The CFPB has recorded complaints against U.S. Auto Sales Inc. from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for U.S. Auto Sales Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does U.S. Auto Sales Inc. have?
212 complaints have been filed against U.S. Auto Sales Inc. with the CFPB overall - 0 of them in the past year.
Does U.S. Auto Sales Inc. respond to complaints on time?
U.S. Auto Sales Inc.'s CFPB timely-response rate is 82.5%.
What product generates the most complaints for U.S. Auto Sales Inc.?
Among all products tied to U.S. Auto Sales Inc., "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with U.S. Auto Sales Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against U.S. Auto Sales Inc. - see all issues and counts above.
How do I file a complaint against U.S. Auto Sales Inc.?
You can file a complaint against U.S. Auto Sales Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about U.S. Auto Sales Inc.?
The CFPB has recorded complaints against U.S. Auto Sales Inc. from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.