CFPB Consumer Complaint Profile
United Bankshares, Inc.
Behind the 215 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 215
- Total complaints
- Above average
- 36
- Last 12 months
- 99.1%
- Timely response
- Above median
- 17
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, United Bankshares, Inc. sits at #883, with 215 complaints logged. Its on-time response rate is 99.1%, the 62nd percentile among companies with 100+ complaints.
- #883
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Checking or savings …
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Bankshares, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 16 in 2024 to 34 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 4 |
| 2018 | 16 |
| 2019 | 12 |
| 2020 | 31 |
| 2021 | 35 |
| 2022 | 23 |
| 2023 | 32 |
| 2024 | 16 |
| 2025 | 34 |
| 2026year in progress | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Bankshares, Inc.
United Bankshares, Inc. carries 215 complaints in the CFPB's database, 36 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, United Bankshares, Inc. posts a 99.1% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 13% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Bankshares, Inc. have?
The CFPB has logged 215 complaints against United Bankshares, Inc. to date, of which 36 came in over the last 12 months.
Does United Bankshares, Inc. respond to complaints on time?
United Bankshares, Inc. has a 99.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for United Bankshares, Inc.?
The most complained-about product for United Bankshares, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with United Bankshares, Inc.?
Consumers most often cite "Managing an account" when complaining about United Bankshares, Inc.; the full issue list with counts is above.
How do I file a complaint against United Bankshares, Inc.?
You can file a complaint against United Bankshares, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Bankshares, Inc.?
United Bankshares, Inc. has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Bankshares, Inc. have?
The CFPB has logged 215 complaints against United Bankshares, Inc. to date, of which 36 came in over the last 12 months.
Does United Bankshares, Inc. respond to complaints on time?
United Bankshares, Inc. has a 99.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for United Bankshares, Inc.?
The most complained-about product for United Bankshares, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with United Bankshares, Inc.?
Consumers most often cite "Managing an account" when complaining about United Bankshares, Inc.; the full issue list with counts is above.
How do I file a complaint against United Bankshares, Inc.?
You can file a complaint against United Bankshares, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Bankshares, Inc.?
United Bankshares, Inc. has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.