CFPB Consumer Complaint Profile
United Community Bank
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 142
- Total complaints
- Mid-range
- 23
- Last 12 months
- 97.2%
- Timely response
- Below median
- 16
- States affected
The verdict
United Community Bank ranks #1128 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 41st percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- GA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Community Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.2% Around the middle higher than 41% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 10 |
| 2019 | 10 |
| 2020 | 18 |
| 2021 | 15 |
| 2022 | 27 |
| 2023 | 18 |
| 2024 | 17 |
| 2025 | 26 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Community Bank
In the CFPB record, United Community Bank has a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Community Bank have?
142 complaints have been filed against United Community Bank with the CFPB overall - 23 of them in the past year.
Does United Community Bank respond to complaints on time?
United Community Bank's CFPB timely-response rate is 97.2%. This is considered excellent.
What product generates the most complaints for United Community Bank?
The most complained-about product for United Community Bank is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with United Community Bank?
The most common issue reported by consumers about United Community Bank is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against United Community Bank?
You can file a complaint against United Community Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Community Bank?
United Community Bank has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.