CFPB Consumer Complaint Profile
USCB, Inc.
What 710 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 710
- Total complaints
- 37
- Last 12 months
- 94.9%
- Timely response
- 31
- States affected
The verdict
USCB, Inc. ranks #411 of 3,848 financial companies by CFPB complaint volume, with 710 complaints on record. It answers 94.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #411
- of 3,848 companies by volume
- 94.9%
- answered on time
- Debt collection
- most-complained product
- 31
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 22 |
| 2015 | 13 |
| 2016 | 24 |
| 2017 | 29 |
| 2018 | 50 |
| 2019 | 35 |
| 2020 | 80 |
| 2021 | 129 |
| 2022 | 112 |
| 2023 | 86 |
| 2024 | 80 |
| 2025 | 37 |
| 2026 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for USCB, Inc.
The CFPB Consumer Complaint Database has logged 710 complaints against USCB, Inc. overall, with 37 of those filed in the trailing 12 months. Reports have come from consumers in 31 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
USCB, Inc.'s timely response rate stands at 94.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response was formally disputed in 10.1% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does USCB, Inc. have?
710 complaints have been filed against USCB, Inc. with the CFPB overall - 37 of them in the past year.
Does USCB, Inc. respond to complaints on time?
94.9% of the CFPB complaints against USCB, Inc. get a response within the expected window.
What product generates the most complaints for USCB, Inc.?
Among all products tied to USCB, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with USCB, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against USCB, Inc. - see all issues and counts above.
How do I file a complaint against USCB, Inc.?
You can file a complaint against USCB, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about USCB, Inc.?
Consumers in 31 states and territories have filed complaints about USCB, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~710)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.