CFPB Consumer Complaint Profile
Viking Client Services
What 338 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 338
- Total complaints
- 64
- Last 12 months
- 98.5%
- Timely response
- 43
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Viking Client Services sits at #644, with 338 complaints logged. 98.5% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #644
- of 3,848 companies by volume
- 98.5%
- answered on time
- Debt collection
- most-complained product
- 43
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 8 |
| 2015 | 16 |
| 2016 | 23 |
| 2017 | 19 |
| 2018 | 14 |
| 2019 | 15 |
| 2020 | 14 |
| 2021 | 30 |
| 2022 | 32 |
| 2023 | 44 |
| 2024 | 47 |
| 2025 | 62 |
| 2026 | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Viking Client Services
The CFPB Consumer Complaint Database has logged 338 complaints against Viking Client Services overall, with 64 of those filed in the trailing 12 months. Reports have come from consumers in 43 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Viking Client Services answers 98.5% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 12.5% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 8.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Viking Client Services have?
338 complaints have been filed against Viking Client Services with the CFPB overall - 64 of them in the past year.
Does Viking Client Services respond to complaints on time?
Viking Client Services's CFPB timely-response rate is 98.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for Viking Client Services?
"Debt collection" draws more CFPB complaints against Viking Client Services than any other product - see the full breakdown above.
What is the most common complaint issue with Viking Client Services?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Viking Client Services; the full issue list with counts is above.
How do I file a complaint against Viking Client Services?
You can file a complaint against Viking Client Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Viking Client Services?
Consumers in 43 states and territories have filed complaints about Viking Client Services with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~338)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.