CFPB Consumer Complaint Profile
Vital Solutions, Inc.
What 213 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 213
- Total complaints
- 0
- Last 12 months
- 91.5%
- Timely response
- 39
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Vital Solutions, Inc. has accumulated 213 complaints, placing it #891 by volume. 91.5% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #891
- of 3,848 companies by volume
- 91.5%
- answered on time
- Debt collection
- most-complained product
- 39
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 21 |
| 2014 | 52 |
| 2015 | 21 |
| 2016 | 34 |
| 2017 | 23 |
| 2018 | 17 |
| 2019 | 18 |
| 2020 | 14 |
| 2021 | 9 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Vital Solutions, Inc.
Vital Solutions, Inc. carries 213 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 39 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Vital Solutions, Inc.'s timely response rate stands at 91.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 7.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Vital Solutions, Inc. have?
Vital Solutions, Inc. has 213 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Vital Solutions, Inc. respond to complaints on time?
Vital Solutions, Inc.'s CFPB timely-response rate is 91.5%.
What product generates the most complaints for Vital Solutions, Inc.?
The most complained-about product for Vital Solutions, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Vital Solutions, Inc.?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Vital Solutions, Inc.; the full issue list with counts is above.
How do I file a complaint against Vital Solutions, Inc.?
You can file a complaint against Vital Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Vital Solutions, Inc.?
Vital Solutions, Inc. has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~213)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.