CFPB Consumer Complaint Profile
Vital Solutions, Inc.
What 213 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 213
- Total complaints
- Above average
- 0
- Last 12 months
- 91.5%
- Timely response
- Bottom quartile
- 39
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Vital Solutions, Inc. has accumulated 213 complaints, placing it #890 by volume. On-time replies land at 91.5%, the 20th percentile for the 100+ complaint peer group.
- #890
- of 3,843 companies by volume
- 91.5%
- on time (20th pctile)
- Debt collection
- most-complained product
- 39
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Vital Solutions, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.5% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 21 |
| 2014 | 52 |
| 2015 | 21 |
| 2016 | 34 |
| 2017 | 23 |
| 2018 | 17 |
| 2019 | 18 |
| 2020 | 14 |
| 2021 | 9 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Vital Solutions, Inc.
Vital Solutions, Inc. carries 213 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 39 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Vital Solutions, Inc.'s timely response rate stands at 91.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 7.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Vital Solutions, Inc. have?
Vital Solutions, Inc. has 213 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Vital Solutions, Inc. respond to complaints on time?
Vital Solutions, Inc.'s CFPB timely-response rate is 91.5%.
What product generates the most complaints for Vital Solutions, Inc.?
The most complained-about product for Vital Solutions, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Vital Solutions, Inc.?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Vital Solutions, Inc.; the full issue list with counts is above.
How do I file a complaint against Vital Solutions, Inc.?
You can file a complaint against Vital Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Vital Solutions, Inc.?
Vital Solutions, Inc. has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Vital Solutions, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.