CFPB Consumer Complaint Profile
Washington Trust Bank Financial Corporation
Consumers have filed 13 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 5
- Last 12 months
- 100%
- Timely response
- Top decile
- 4
- States affected
The verdict
13 CFPB complaints put Washington Trust Bank Financial Corporation at #3408 out of 3,843 financial companies ranked by complaint volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3408
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 4
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Washington Trust Bank Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 6 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Washington Trust Bank Financial Corporation
13 complaints against Washington Trust Bank Financial Corporation appear in the CFPB record, including 5 from the trailing year. The 4 states and territories represented put this footprint in geographically concentrated territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Washington Trust Bank Financial Corporation posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 7.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Washington Trust Bank Financial Corporation have?
The CFPB has logged 13 complaints against Washington Trust Bank Financial Corporation to date, of which 5 came in over the last 12 months.
Does Washington Trust Bank Financial Corporation respond to complaints on time?
CFPB complaints against Washington Trust Bank Financial Corporation draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Washington Trust Bank Financial Corporation?
"Checking or savings account" draws more CFPB complaints against Washington Trust Bank Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Washington Trust Bank Financial Corporation?
The most common issue reported by consumers about Washington Trust Bank Financial Corporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Washington Trust Bank Financial Corporation?
You can file a complaint against Washington Trust Bank Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Washington Trust Bank Financial Corporation?
The CFPB has recorded complaints against Washington Trust Bank Financial Corporation from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Washington Trust Bank Financial Corporation have?
The CFPB has logged 13 complaints against Washington Trust Bank Financial Corporation to date, of which 5 came in over the last 12 months.
Does Washington Trust Bank Financial Corporation respond to complaints on time?
CFPB complaints against Washington Trust Bank Financial Corporation draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Washington Trust Bank Financial Corporation?
"Checking or savings account" draws more CFPB complaints against Washington Trust Bank Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Washington Trust Bank Financial Corporation?
The most common issue reported by consumers about Washington Trust Bank Financial Corporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Washington Trust Bank Financial Corporation?
You can file a complaint against Washington Trust Bank Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Washington Trust Bank Financial Corporation?
The CFPB has recorded complaints against Washington Trust Bank Financial Corporation from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.