CFPB Consumer Complaint Profile
Webcollex, LLC
What 354 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 354
- Total complaints
- 19
- Last 12 months
- 88.7%
- Timely response
- 39
- States affected
The verdict
354 CFPB complaints put Webcollex, LLC at #621 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 88.7%, trailing the 93% median among companies with 100+ complaints.
- #621
- of 3,848 companies by volume
- 88.7%
- answered on time
- Debt collection
- most-complained product
- 39
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 23 |
| 2015 | 15 |
| 2016 | 7 |
| 2017 | 13 |
| 2018 | 14 |
| 2019 | 38 |
| 2020 | 66 |
| 2021 | 48 |
| 2022 | 52 |
| 2023 | 33 |
| 2024 | 15 |
| 2025 | 20 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Webcollex, LLC
354 complaints against Webcollex, LLC appear in the CFPB record, including 19 from the trailing year. The 39 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
88.7% of CFPB-forwarded complaints against Webcollex, LLC get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 24.6% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.3% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Webcollex, LLC have?
354 complaints have been filed against Webcollex, LLC with the CFPB overall - 19 of them in the past year.
Does Webcollex, LLC respond to complaints on time?
Webcollex, LLC's CFPB timely-response rate is 88.7%.
What product generates the most complaints for Webcollex, LLC?
"Debt collection" draws more CFPB complaints against Webcollex, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Webcollex, LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Webcollex, LLC - see all issues and counts above.
How do I file a complaint against Webcollex, LLC?
You can file a complaint against Webcollex, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Webcollex, LLC?
The CFPB has recorded complaints against Webcollex, LLC from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~354)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.