CFPB Consumer Complaint Profile
Webcollex, LLC
What 354 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 354
- Total complaints
- Above average
- 19
- Last 12 months
- 88.7%
- Timely response
- Bottom quartile
- 39
- States affected
The verdict
354 CFPB complaints put Webcollex, LLC at #620 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 88.7%, the 16th percentile among companies with 100+ complaints.
- #620
- of 3,843 companies by volume
- 88.7%
- on time (16th pctile)
- Debt collection
- most-complained product
- 39
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Webcollex, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.7% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 23 |
| 2015 | 15 |
| 2016 | 7 |
| 2017 | 13 |
| 2018 | 14 |
| 2019 | 38 |
| 2020 | 66 |
| 2021 | 48 |
| 2022 | 52 |
| 2023 | 33 |
| 2024 | 15 |
| 2025 | 20 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Webcollex, LLC
354 complaints against Webcollex, LLC appear in the CFPB record, including 19 from the trailing year. The 39 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Webcollex, LLC draw a 88.7% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 24.6% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Webcollex, LLC have?
354 complaints have been filed against Webcollex, LLC with the CFPB overall - 19 of them in the past year.
Does Webcollex, LLC respond to complaints on time?
Webcollex, LLC's CFPB timely-response rate is 88.7%.
What product generates the most complaints for Webcollex, LLC?
"Debt collection" draws more CFPB complaints against Webcollex, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Webcollex, LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Webcollex, LLC - see all issues and counts above.
How do I file a complaint against Webcollex, LLC?
You can file a complaint against Webcollex, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Webcollex, LLC?
The CFPB has recorded complaints against Webcollex, LLC from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Webcollex, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (24.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.