CFPB Consumer Complaint Profile
Advanced Resolution Services Inc.
Consumers have filed 2,481 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 2,481
- Total complaints
- 325
- Last 12 months
- 99.8%
- Timely response
- 49
- States affected
The verdict
2,481 CFPB complaints put Advanced Resolution Services Inc. at #184 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.8%, ahead of the 93% median among companies with 100+ complaints.
- #184
- of 3,848 companies by volume
- 99.8%
- answered on time
- Credit reporting or …
- most-complained product
- 49
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 10 |
| 2018 | 46 |
| 2019 | 49 |
| 2020 | 60 |
| 2021 | 140 |
| 2022 | 118 |
| 2023 | 340 |
| 2024 | 1,241 |
| 2025 | 476 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advanced Resolution Services Inc.
2,481 complaints against Advanced Resolution Services Inc. appear in the CFPB record, including 325 from the trailing year. The 49 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99.8% of CFPB-forwarded complaints against Advanced Resolution Services Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 25% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advanced Resolution Services Inc. have?
2,481 complaints have been filed against Advanced Resolution Services Inc. with the CFPB overall - 325 of them in the past year.
Does Advanced Resolution Services Inc. respond to complaints on time?
Advanced Resolution Services Inc.'s CFPB timely-response rate is 99.8%. This is considered excellent.
What product generates the most complaints for Advanced Resolution Services Inc.?
The most complained-about product for Advanced Resolution Services Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Advanced Resolution Services Inc.?
The most common issue reported by consumers about Advanced Resolution Services Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Advanced Resolution Services Inc.?
You can file a complaint against Advanced Resolution Services Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advanced Resolution Services Inc.?
Advanced Resolution Services Inc. has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,481)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.