CFPB Consumer Complaint Profile
Advanced Resolution Services Inc.
Consumers have filed 2,481 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 2,481
- Total complaints
- Among the highest
- 325
- Last 12 months
- 99.8%
- Timely response
- Top decile
- 49
- States affected
The verdict
2,481 CFPB complaints put Advanced Resolution Services Inc. at #184 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99.8%, the 79th percentile among companies with 100+ complaints.
- #184
- of 3,843 companies by volume
- 99.8%
- on time (79th pctile)
- Credit reporting or …
- most-complained product
- 49
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Advanced Resolution Services Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.8% Top 21% higher than 79% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,241 in 2024 to 476 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 10 |
| 2018 | 46 |
| 2019 | 49 |
| 2020 | 60 |
| 2021 | 140 |
| 2022 | 118 |
| 2023 | 340 |
| 2024 | 1,241 |
| 2025 | 476 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advanced Resolution Services Inc.
2,481 complaints against Advanced Resolution Services Inc. appear in the CFPB record, including 325 from the trailing year. The 49 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Advanced Resolution Services Inc. draw a 99.8% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 25% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advanced Resolution Services Inc. have?
2,481 complaints have been filed against Advanced Resolution Services Inc. with the CFPB overall - 325 of them in the past year.
Does Advanced Resolution Services Inc. respond to complaints on time?
Advanced Resolution Services Inc.'s CFPB timely-response rate is 99.8%. This is considered excellent.
What product generates the most complaints for Advanced Resolution Services Inc.?
The most complained-about product for Advanced Resolution Services Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Advanced Resolution Services Inc.?
The most common issue reported by consumers about Advanced Resolution Services Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Advanced Resolution Services Inc.?
You can file a complaint against Advanced Resolution Services Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advanced Resolution Services Inc.?
Advanced Resolution Services Inc. has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Advanced Resolution Services Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,481 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.