CFPB Consumer Complaint Profile
Wesbanco Bank, Inc.
What 178 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 178
- Total complaints
- Mid-range
- 47
- Last 12 months
- 92.7%
- Timely response
- Bottom quartile
- 18
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Wesbanco Bank, Inc. has accumulated 178 complaints, placing it #1008 by volume. Its on-time response rate is 92.7%, the 23rd percentile among companies with 100+ complaints.
- #1008
- of 3,843 companies by volume
- 92.7%
- on time (23rd pctile)
- Checking or savings …
- most-complained product
- 18
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wesbanco Bank, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.7% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 26 in 2024 to 48 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 17 |
| 2020 | 7 |
| 2021 | 32 |
| 2022 | 20 |
| 2023 | 20 |
| 2024 | 26 |
| 2025 | 48 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wesbanco Bank, Inc.
178 complaints against Wesbanco Bank, Inc. appear in the CFPB record, including 47 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Wesbanco Bank, Inc. draw a 92.7% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, 4.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wesbanco Bank, Inc. have?
178 complaints have been filed against Wesbanco Bank, Inc. with the CFPB overall - 47 of them in the past year.
Does Wesbanco Bank, Inc. respond to complaints on time?
CFPB complaints against Wesbanco Bank, Inc. draw a 92.7% timely-response rate inside the expected window.
What product generates the most complaints for Wesbanco Bank, Inc.?
The most complained-about product for Wesbanco Bank, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Wesbanco Bank, Inc.?
Consumers most often cite "Managing an account" when complaining about Wesbanco Bank, Inc.; the full issue list with counts is above.
How do I file a complaint against Wesbanco Bank, Inc.?
You can file a complaint against Wesbanco Bank, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wesbanco Bank, Inc.?
Wesbanco Bank, Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wesbanco Bank, Inc. have?
178 complaints have been filed against Wesbanco Bank, Inc. with the CFPB overall - 47 of them in the past year.
Does Wesbanco Bank, Inc. respond to complaints on time?
CFPB complaints against Wesbanco Bank, Inc. draw a 92.7% timely-response rate inside the expected window.
What product generates the most complaints for Wesbanco Bank, Inc.?
The most complained-about product for Wesbanco Bank, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Wesbanco Bank, Inc.?
Consumers most often cite "Managing an account" when complaining about Wesbanco Bank, Inc.; the full issue list with counts is above.
How do I file a complaint against Wesbanco Bank, Inc.?
You can file a complaint against Wesbanco Bank, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wesbanco Bank, Inc.?
Wesbanco Bank, Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.