CFPB Consumer Complaint Profile
Western Benefits Group, LLC
19 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 1
- Last 12 months
- 94.7%
- Timely response
- Below median
- 14
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Western Benefits Group, LLC sits at #2935, with 19 complaints logged. On-time replies land at 94.7%, the 28th percentile for the 100+ complaint peer group.
- #2935
- of 3,843 companies by volume
- 94.7%
- on time (28th pctile)
- Student loan
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Western Benefits Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.7% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 2 |
| 2019 | 9 |
| 2020 | 4 |
| 2021 | 1 |
| 2022 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Western Benefits Group, LLC
19 complaints against Western Benefits Group, LLC appear in the CFPB record, including 1 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Western Benefits Group, LLC posts a 94.7% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, 57.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Western Benefits Group, LLC have?
Western Benefits Group, LLC has 19 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Western Benefits Group, LLC respond to complaints on time?
Western Benefits Group, LLC's CFPB timely-response rate is 94.7%.
What product generates the most complaints for Western Benefits Group, LLC?
Among all products tied to Western Benefits Group, LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Western Benefits Group, LLC?
The most common issue reported by consumers about Western Benefits Group, LLC is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Western Benefits Group, LLC?
You can file a complaint against Western Benefits Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Benefits Group, LLC?
The CFPB has recorded complaints against Western Benefits Group, LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Western Benefits Group, LLC have?
Western Benefits Group, LLC has 19 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Western Benefits Group, LLC respond to complaints on time?
Western Benefits Group, LLC's CFPB timely-response rate is 94.7%.
What product generates the most complaints for Western Benefits Group, LLC?
Among all products tied to Western Benefits Group, LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Western Benefits Group, LLC?
The most common issue reported by consumers about Western Benefits Group, LLC is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Western Benefits Group, LLC?
You can file a complaint against Western Benefits Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Benefits Group, LLC?
The CFPB has recorded complaints against Western Benefits Group, LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.