CFPB Consumer Complaint Profile
Westhill Financial
24 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 2
- Last 12 months
- 58.3%
- Timely response
- Bottom decile
- 12
- States affected
The verdict
24 CFPB complaints put Westhill Financial at #2628 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 58.3%, the 4th percentile among companies with 100+ complaints.
- #2628
- of 3,843 companies by volume
- 58.3%
- on time (4th pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Westhill Financial vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
58.3% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 1 |
| 2021 | 3 |
| 2022 | 4 |
| 2023 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Westhill Financial
Westhill Financial carries 24 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 12 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Westhill Financial posts a 58.3% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 33.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 16.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Westhill Financial have?
The CFPB has logged 24 complaints against Westhill Financial to date, of which 2 came in over the last 12 months.
Does Westhill Financial respond to complaints on time?
Westhill Financial has a 58.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Westhill Financial?
"Debt collection" draws more CFPB complaints against Westhill Financial than any other product - see the full breakdown above.
What is the most common complaint issue with Westhill Financial?
The most common issue reported by consumers about Westhill Financial is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Westhill Financial?
You can file a complaint against Westhill Financial directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Westhill Financial?
Consumers in 12 states and territories have filed complaints about Westhill Financial with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Westhill Financial: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Westhill Financial have?
The CFPB has logged 24 complaints against Westhill Financial to date, of which 2 came in over the last 12 months.
Does Westhill Financial respond to complaints on time?
Westhill Financial has a 58.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Westhill Financial?
"Debt collection" draws more CFPB complaints against Westhill Financial than any other product - see the full breakdown above.
What is the most common complaint issue with Westhill Financial?
The most common issue reported by consumers about Westhill Financial is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Westhill Financial?
You can file a complaint against Westhill Financial directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Westhill Financial?
Consumers in 12 states and territories have filed complaints about Westhill Financial with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.