CFPB Consumer Complaint Profile
Wheels of Chicago, Inc.
Consumers have filed 10 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 1
- States affected
The verdict
10 CFPB complaints put Wheels of Chicago, Inc. at #3715 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #3715
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 1
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wheels of Chicago, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 2 |
| 2024 | 5 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wheels of Chicago, Inc.
The CFPB Consumer Complaint Database has logged 10 complaints against Wheels of Chicago, Inc. overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 1 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. The specific issue named most within that category is "Repossession," a reasonable starting point for understanding recurring friction.
Wheels of Chicago, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 10% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wheels of Chicago, Inc. have?
10 complaints have been filed against Wheels of Chicago, Inc. with the CFPB overall - 3 of them in the past year.
Does Wheels of Chicago, Inc. respond to complaints on time?
Wheels of Chicago, Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Wheels of Chicago, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Wheels of Chicago, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Wheels of Chicago, Inc.?
"Repossession" is the single most frequently cited issue in complaints against Wheels of Chicago, Inc. - see all issues and counts above.
How do I file a complaint against Wheels of Chicago, Inc.?
You can file a complaint against Wheels of Chicago, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wheels of Chicago, Inc. have?
10 complaints have been filed against Wheels of Chicago, Inc. with the CFPB overall - 3 of them in the past year.
Does Wheels of Chicago, Inc. respond to complaints on time?
Wheels of Chicago, Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Wheels of Chicago, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against Wheels of Chicago, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Wheels of Chicago, Inc.?
"Repossession" is the single most frequently cited issue in complaints against Wheels of Chicago, Inc. - see all issues and counts above.
How do I file a complaint against Wheels of Chicago, Inc.?
You can file a complaint against Wheels of Chicago, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.