CFPB Consumer Complaint Profile
White Jacobs & Associates
What 22 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 4
- Last 12 months
- 40.9%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, White Jacobs & Associates sits at #2732, with 22 complaints logged. Its on-time response rate is 40.9%, the 2nd percentile among companies with 100+ complaints.
- #2732
- of 3,843 companies by volume
- 40.9%
- on time (2nd pctile)
- Credit reporting, cr…
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
White Jacobs & Associates vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
40.9% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 4 |
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 5 |
| 2024 | 3 |
| 2025 | 3 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for White Jacobs & Associates
White Jacobs & Associates carries 22 complaints in the CFPB's database, 4 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
White Jacobs & Associates's timely response rate stands at 40.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does White Jacobs & Associates have?
The CFPB has logged 22 complaints against White Jacobs & Associates to date, of which 4 came in over the last 12 months.
Does White Jacobs & Associates respond to complaints on time?
White Jacobs & Associates's CFPB timely-response rate is 40.9%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for White Jacobs & Associates?
Among all products tied to White Jacobs & Associates, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with White Jacobs & Associates?
Consumers most often cite "Fraud or scam" when complaining about White Jacobs & Associates; the full issue list with counts is above.
How do I file a complaint against White Jacobs & Associates?
You can file a complaint against White Jacobs & Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about White Jacobs & Associates?
White Jacobs & Associates has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does White Jacobs & Associates have?
The CFPB has logged 22 complaints against White Jacobs & Associates to date, of which 4 came in over the last 12 months.
Does White Jacobs & Associates respond to complaints on time?
White Jacobs & Associates's CFPB timely-response rate is 40.9%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for White Jacobs & Associates?
Among all products tied to White Jacobs & Associates, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with White Jacobs & Associates?
Consumers most often cite "Fraud or scam" when complaining about White Jacobs & Associates; the full issue list with counts is above.
How do I file a complaint against White Jacobs & Associates?
You can file a complaint against White Jacobs & Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about White Jacobs & Associates?
White Jacobs & Associates has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.