CFPB Consumer Complaint Profile
Works & Lentz of Tulsa, Inc.
Behind the 70 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 70
- Total complaints
- Mid-range
- 7
- Last 12 months
- 97.1%
- Timely response
- Below median
- 8
- States affected
The verdict
70 CFPB complaints put Works & Lentz of Tulsa, Inc. at #1561 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 97.1%, the 40th percentile among companies with 100+ complaints.
- #1561
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Debt collection
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Works & Lentz of Tulsa, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 4 |
| 2016 | 16 |
| 2017 | 13 |
| 2018 | 10 |
| 2019 | 3 |
| 2020 | 3 |
| 2021 | 3 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 7 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Works & Lentz of Tulsa, Inc.
70 complaints against Works & Lentz of Tulsa, Inc. appear in the CFPB record, including 7 from the trailing year. The 8 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Works & Lentz of Tulsa, Inc. posts a 97.1% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 21.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Works & Lentz of Tulsa, Inc. have?
70 complaints have been filed against Works & Lentz of Tulsa, Inc. with the CFPB overall - 7 of them in the past year.
Does Works & Lentz of Tulsa, Inc. respond to complaints on time?
Works & Lentz of Tulsa, Inc. has a 97.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Works & Lentz of Tulsa, Inc.?
Among all products tied to Works & Lentz of Tulsa, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Works & Lentz of Tulsa, Inc.?
The most common issue reported by consumers about Works & Lentz of Tulsa, Inc. is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Works & Lentz of Tulsa, Inc.?
You can file a complaint against Works & Lentz of Tulsa, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Works & Lentz of Tulsa, Inc.?
The CFPB has recorded complaints against Works & Lentz of Tulsa, Inc. from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Works & Lentz of Tulsa, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Works & Lentz of Tulsa, Inc. have?
70 complaints have been filed against Works & Lentz of Tulsa, Inc. with the CFPB overall - 7 of them in the past year.
Does Works & Lentz of Tulsa, Inc. respond to complaints on time?
Works & Lentz of Tulsa, Inc. has a 97.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Works & Lentz of Tulsa, Inc.?
Among all products tied to Works & Lentz of Tulsa, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Works & Lentz of Tulsa, Inc.?
The most common issue reported by consumers about Works & Lentz of Tulsa, Inc. is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Works & Lentz of Tulsa, Inc.?
You can file a complaint against Works & Lentz of Tulsa, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Works & Lentz of Tulsa, Inc.?
The CFPB has recorded complaints against Works & Lentz of Tulsa, Inc. from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.