CFPB Consumer Complaint Profile
TD Bank Us Holding Company
Behind the 34,362 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 34,362
- Total complaints
- Among the highest
- 5,640
- Last 12 months
- 100%
- Timely response
- Top decile
- 58
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, TD Bank Us Holding Company has accumulated 34,362 complaints, placing it #25 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #25
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 58
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
TD Bank Us Holding Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 4,041 in 2024 to 5,590 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 16 |
| 2012 | 727 |
| 2013 | 1,009 |
| 2014 | 1,157 |
| 2015 | 1,273 |
| 2016 | 1,321 |
| 2017 | 1,540 |
| 2018 | 2,117 |
| 2019 | 1,881 |
| 2020 | 2,448 |
| 2021 | 3,276 |
| 2022 | 3,248 |
| 2023 | 3,445 |
| 2024 | 4,041 |
| 2025 | 5,590 |
| 2026year in progress | 1,273 |
Complaints by State (Top 15)
Company Responses
TD Bank Us Holding Company Complaint Concentration Profile
TD Bank Us Holding Company is a high-volume CFPB cohort (34,362 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 94 named product lines in the stored breakdown, the leading three (Checking or savings account, Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports) hold a 42.5% share of product-tagged complaints. The Herfindahl index on that product mix is 0.087 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Incorrect information on your report, Improper use of your report) cover a 48.4% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (New York, Florida, New Jersey) hold a 41.2% share of state-tagged volume across 58 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 63.7% share among the 34,362 response-tagged complaints (21,890 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (5,590 complaints); the lightest year on file was 2011 (16). From 2024 to 2025, annual volume rose 38.3% (4,041 → 5,590). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for TD Bank Us Holding Company
The CFPB Consumer Complaint Database has logged 34,362 complaints against TD Bank Us Holding Company overall, with 5,640 of those filed in the trailing 12 months. Reports have come from consumers in 58 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against TD Bank Us Holding Company draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 21.2% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 35.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does TD Bank Us Holding Company have?
The CFPB has logged 34,362 complaints against TD Bank Us Holding Company to date, of which 5,640 came in over the last 12 months.
Does TD Bank Us Holding Company respond to complaints on time?
TD Bank Us Holding Company's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for TD Bank Us Holding Company?
Among all products tied to TD Bank Us Holding Company, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with TD Bank Us Holding Company?
The most common issue reported by consumers about TD Bank Us Holding Company is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against TD Bank Us Holding Company?
You can file a complaint against TD Bank Us Holding Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about TD Bank Us Holding Company?
Consumers in 58 states and territories have filed complaints about TD Bank Us Holding Company with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for TD Bank Us Holding Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (34,362 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.2% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.