CFPB Consumer Complaint Profile
Pentagon Federal Credit Union
Consumers have filed 6,037 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 6,037
- Total complaints
- 889
- Last 12 months
- 99.8%
- Timely response
- 57
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Pentagon Federal Credit Union sits at #90, with 6,037 complaints logged. Its on-time response rate is 99.8%, ahead of the 93% median among companies with 100+ complaints.
- #90
- of 3,848 companies by volume
- 99.8%
- answered on time
- Credit reporting or …
- most-complained product
- 57
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 5 |
| 2012 | 69 |
| 2013 | 123 |
| 2014 | 103 |
| 2015 | 115 |
| 2016 | 161 |
| 2017 | 203 |
| 2018 | 277 |
| 2019 | 280 |
| 2020 | 508 |
| 2021 | 649 |
| 2022 | 816 |
| 2023 | 778 |
| 2024 | 845 |
| 2025 | 911 |
| 2026 | 194 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pentagon Federal Credit Union
Pentagon Federal Credit Union carries 6,037 complaints in the CFPB's database, 889 of them filed within the past 12 months. Consumers spanning 57 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
99.8% of CFPB-forwarded complaints against Pentagon Federal Credit Union get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 21.1% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 23.8% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pentagon Federal Credit Union have?
The CFPB has logged 6,037 complaints against Pentagon Federal Credit Union to date, of which 889 came in over the last 12 months.
Does Pentagon Federal Credit Union respond to complaints on time?
Pentagon Federal Credit Union has a 99.8% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Pentagon Federal Credit Union?
Among all products tied to Pentagon Federal Credit Union, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Pentagon Federal Credit Union?
Consumers most often cite "Incorrect information on your report" when complaining about Pentagon Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against Pentagon Federal Credit Union?
You can file a complaint against Pentagon Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pentagon Federal Credit Union?
The CFPB has recorded complaints against Pentagon Federal Credit Union from 57 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~6,037)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.