CFPB Consumer Complaint Profile
Wsfs Financial Corporation
What 533 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 533
- Total complaints
- Above average
- 109
- Last 12 months
- 98.9%
- Timely response
- Above median
- 31
- States affected
The verdict
Wsfs Financial Corporation ranks #488 of 3,843 financial companies by CFPB complaint volume, with 533 complaints on record. Its on-time response rate is 98.9%, the 59th percentile among companies with 100+ complaints.
- #488
- of 3,843 companies by volume
- 98.9%
- on time (59th pctile)
- Checking or savings …
- most-complained product
- 31
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wsfs Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.9% Higher than most higher than 59% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 78 in 2024 to 102 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 24 |
| 2020 | 44 |
| 2021 | 79 |
| 2022 | 83 |
| 2023 | 90 |
| 2024 | 78 |
| 2025 | 102 |
| 2026year in progress | 33 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wsfs Financial Corporation
The CFPB Consumer Complaint Database has logged 533 complaints against Wsfs Financial Corporation overall, with 109 of those filed in the trailing 12 months. Reports have come from consumers in 31 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Wsfs Financial Corporation posts a 98.9% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wsfs Financial Corporation have?
The CFPB has logged 533 complaints against Wsfs Financial Corporation to date, of which 109 came in over the last 12 months.
Does Wsfs Financial Corporation respond to complaints on time?
CFPB complaints against Wsfs Financial Corporation draw a 98.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Wsfs Financial Corporation?
The most complained-about product for Wsfs Financial Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Wsfs Financial Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Wsfs Financial Corporation - see all issues and counts above.
How do I file a complaint against Wsfs Financial Corporation?
You can file a complaint against Wsfs Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wsfs Financial Corporation?
Wsfs Financial Corporation has drawn CFPB complaints from 31 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wsfs Financial Corporation have?
The CFPB has logged 533 complaints against Wsfs Financial Corporation to date, of which 109 came in over the last 12 months.
Does Wsfs Financial Corporation respond to complaints on time?
CFPB complaints against Wsfs Financial Corporation draw a 98.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Wsfs Financial Corporation?
The most complained-about product for Wsfs Financial Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Wsfs Financial Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Wsfs Financial Corporation - see all issues and counts above.
How do I file a complaint against Wsfs Financial Corporation?
You can file a complaint against Wsfs Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wsfs Financial Corporation?
Wsfs Financial Corporation has drawn CFPB complaints from 31 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.