Capital Accounts, LLC
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 37 |
| 2015 | 81 |
| 2016 | 100 |
| 2017 | 112 |
| 2018 | 156 |
| 2019 | 154 |
| 2020 | 181 |
| 2021 | 208 |
| 2022 | 129 |
| 2023 | 101 |
| 2024 | 46 |
| 2025 | 91 |
| 2026 | 16 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for Capital Accounts, LLC
Capital Accounts, LLC has 1,140 debt-collection complaints on file with the CFPB, which represents 80.3% of the 1,419 total complaints the Bureau has received about this entity. Reports have originated from consumers in 42 states and territories, making this a nationwide collection operation as measured by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
Within the Bureau's 15-day response window, this company answers 64.3% of forwarded complaints. That is materially below the 95% benchmark, persistently late responses are among the strongest predictors of CFPB supervisory action against debt collectors. Among resolved cases, 1.9% ended with monetary or non-monetary relief to the consumer - a notably low rate worth weighing against the dispute percentage. Consumers formally disputed the company's response in 33.5% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does Capital Accounts, LLC have?
1,140 debt-collection complaints against Capital Accounts, LLC appear in the CFPB record - 80.3% of the company's total complaint volume.
Does Capital Accounts, LLC respond to complaints on time?
Capital Accounts, LLC's CFPB timely-response rate is 64.3%. This is below the typical industry benchmark.
Does Capital Accounts, LLC provide relief to consumers?
Of resolved complaints against Capital Accounts, LLC, 1.9% ended with consumer relief of some kind.
What type of debt does Capital Accounts, LLC primarily collect?
"Medical debt" is the debt type Capital Accounts, LLC is most associated with in CFPB complaint data - see the full breakdown above.
What rights do I have against Capital Accounts, LLC?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is Capital Accounts, LLC active?
Consumers in 42 states and territories have filed CFPB complaints against Capital Accounts, LLC.
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.