Firstsource Business Process Services, LLC
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card debt
CFPB collection forwarding receipt
Forwarded record DC-FIRSTSOURCE-BUSINE Firstsource Business Process Services, LLC
1,182 DC complaints · rank #91/656 · 99.3% timely
- DC 1,182
- RANK #91/656
- TIMELY 99.3%
- RELIEF 0.1%
- DISPUTE 14.9%
- STATES 50
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Tenet Healthcare Corporation
Volume peers
Photo peer: Tenet Healthcare Corporation (1,190)
Firstsource Business Process Services, LLC's 1,182 debt-collection complaints sit next to Tenet Healthcare Corporation (1,190) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Firstsource Business Proces… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 25 |
| 2014 | 81 |
| 2015 | 94 |
| 2016 | 85 |
| 2017 | 79 |
| 2018 | 74 |
| 2019 | 60 |
| 2020 | 58 |
| 2021 | 78 |
| 2022 | 75 |
| 2023 | 109 |
| 2024 | 172 |
| 2025 | 260 |
| 2026 | 66 |
Complaints by State (Top 15)
What the CFPB Record Shows for Firstsource Business Process Services, LLC
Firstsource Business Process Services, LLC sits at #91 of 656 debt collectors in this extract by debt-collection complaint volume (86th percentile), the same ordering shown on /collectors. 1,182 debt-collection complaints against Firstsource Business Process Services, LLC appear in the CFPB record - 89.8% of the 1,316 complaints filed about this entity. The 50 states and territories represented make this a nationwide operation by complaint volume. "Credit card debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. "Attempts to collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
99.3% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That clears the industry benchmark, a sign the intake process is functioning on schedule. Among resolved cases, 0.1% ended with monetary or non-monetary relief to the consumer - a notably low rate worth weighing against the dispute percentage. Consumers formally disputed the company's response in 14.9% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Firstsource Business Process Services, LLC → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Firstsource Business Process Services, LLC: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (1,182 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (14.9% here).
Frequently asked questions
How many CFPB debt-collection complaints does Firstsource Business Process Services, LLC have?
The CFPB extract lists 1,182 debt-collection complaints against Firstsource Business Process Services, LLC (#91 of 656 collectors by volume).
Does Firstsource Business Process Services, LLC respond to CFPB complaints on time?
The timely-response rate for Firstsource Business Process Services, LLC in this extract is 99.3%.
What issue do consumers cite most about Firstsource Business Process Services, LLC?
The most-cited issue in complaints about Firstsource Business Process Services, LLC is "Attempts to collect debt not owed."
How should I read Firstsource Business Process Services, LLC's CFPB complaint record?
These figures summarize what consumers filed with the CFPB about Firstsource Business Process Services, LLC. They are educational, not advice - see the debt-collection rights and CFPB filing guides for next steps on a live dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.