Firstsource Business Process Services, LLC
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card debt
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 25 |
| 2014 | 81 |
| 2015 | 94 |
| 2016 | 85 |
| 2017 | 79 |
| 2018 | 74 |
| 2019 | 60 |
| 2020 | 58 |
| 2021 | 78 |
| 2022 | 75 |
| 2023 | 109 |
| 2024 | 172 |
| 2025 | 260 |
| 2026 | 66 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for Firstsource Business Process Services, LLC
1,182 debt-collection complaints against Firstsource Business Process Services, LLC appear in the CFPB record - 89.8% of the 1,316 complaints filed about this entity. The 50 states and territories represented make this a nationwide operation by complaint volume. "Credit card debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. "Attempts to collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
99.3% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That clears the industry benchmark, a sign the intake process is functioning on schedule. Among resolved cases, 0.1% ended with monetary or non-monetary relief to the consumer - a notably low rate worth weighing against the dispute percentage. Consumers formally disputed the company's response in 14.9% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does Firstsource Business Process Services, LLC have?
The CFPB has logged 1,182 debt-collection complaints against Firstsource Business Process Services, LLC, 89.8% of all complaints filed against this company.
Does Firstsource Business Process Services, LLC respond to complaints on time?
Firstsource Business Process Services, LLC's CFPB timely-response rate is 99.3%. That is a strong response record by CFPB standards.
Does Firstsource Business Process Services, LLC provide relief to consumers?
Of resolved complaints against Firstsource Business Process Services, LLC, 0.1% ended with consumer relief of some kind.
What type of debt does Firstsource Business Process Services, LLC primarily collect?
"Credit card debt" is the debt type Firstsource Business Process Services, LLC is most associated with in CFPB complaint data - see the full breakdown above.
What rights do I have against Firstsource Business Process Services, LLC?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is Firstsource Business Process Services, LLC active?
Firstsource Business Process Services, LLC has received consumer complaints from 50 states and territories, based on CFPB data.
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.