The Outsource Group, Inc
Sourced from the CFPB Consumer Complaint Database.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
CFPB collection forwarding receipt
Forwarded record DC-THE-OUTSOURCE-GROU The Outsource Group, Inc
1,154 DC complaints · rank #94/656 · 99.9% timely
- DC 1,154
- RANK #94/656
- TIMELY 99.9%
- RELIEF 0.2%
- DISPUTE n/a
- STATES 46
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Stellar Recovery, Inc.
Volume peers
Photo peer: Stellar Recovery, Inc. (1,162)
The Outsource Group, Inc's 1,154 debt-collection complaints sit next to Stellar Recovery, Inc. (1,162) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for The Outsource Group, Inc →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 220 |
| 2019 | 243 |
| 2020 | 140 |
| 2021 | 185 |
| 2022 | 177 |
| 2023 | 92 |
| 2024 | 87 |
| 2025 | 118 |
| 2026 | 24 |
Complaints by State (Top 15)
What the CFPB Record Shows for The Outsource Group, Inc
PlainCredit places The Outsource Group, Inc at #94 of 656 debt collectors by CFPB debt-collection complaint volume (86th percentile), matching the Collectors directory ranking. 1,154 debt-collection complaints against The Outsource Group, Inc appear in the CFPB record - 89.7% of the 1,286 complaints filed about this entity. The 46 states and territories represented make this a nationwide operation by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
Within the Bureau's 15-day response window, this company answers 99.9% of forwarded complaints. That clears the industry benchmark, a sign the intake process is functioning on schedule. 0.2% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for The Outsource Group, Inc → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for The Outsource Group, Inc: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (1,154 here).
Frequently asked questions
How many CFPB debt-collection complaints does The Outsource Group, Inc have?
The Outsource Group, Inc has 1,154 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #94 of 656 collectors by that volume.
Does The Outsource Group, Inc respond to CFPB complaints on time?
CFPB complaints against The Outsource Group, Inc show a 99.9% timely-response rate.
What issue do consumers cite most about The Outsource Group, Inc?
"Attempts to collect debt not owed" is the leading issue tag on The Outsource Group, Inc's CFPB complaint record.
How should I read The Outsource Group, Inc's CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.