Carter-Young, Inc.

What the CFPB Record Shows for Carter-Young, Inc.

According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Carter-Young, Inc. ranks #135 of 656 debt collectors by debt-collection complaint volume (80th percentile), using the same dc_complaints sort as the Collectors directory. Carter-Young, Inc. has 720 debt-collection complaints on file with the CFPB, which represents 79.4% of the 907 total complaints the Bureau has received about this entity. Reports have originated from consumers in 41 states and territories, making this a nationwide collection operation as measured by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.

The company's timely response rate is 86.4%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is under the 95% benchmark collectors are expected to hit, often a precursor to higher dispute rates. Of resolved cases, 0% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. The response was formally disputed in 21.5% of resolved cases, indicating how frequently the initial fix fell short.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

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